IT Systems Field Engineer

Job DescriptionJob Description

Position Summary:

At Health Precision, we’re not just building software—we’re transforming the way healthcare is delivered. Our flagship platform, The Medical Brain, leverages real-time AI to empower clinicians, streamline care, and save lives. As we expand rapidly, we’re looking for an IT systems engineer who’s not only technically brilliant but energized by real-world impact and face-to-face client engagement.

This is a unique opportunity for a versatile systems engineer who thrives in fast-paced, high-growth environments and enjoys stepping into the field. You'll be at the heart of our technical operations, helping to deploy, secure, and optimize our infrastructure both remotely and on-site at partner locations.

You’ll be solving mission-critical problems, working shoulder-to-shoulder with brilliant colleagues and top-tier healthcare clients, and ensuring that our platform remains robust, secure, and responsive under real-world conditions.

Key Responsibilities:

DevOps & Cloud Infrastructure

• Manage elements of our AWS environments, including EC2 instance setup, configuration, and ongoing cost/performance tuning.
• Support hybrid and multi-cloud deployments, leveraging familiarity with AWS and Azure services.
• Oversee and maintain Active Directory and LDAP tools to support scalable and access management.
• Monitor system performance and application health, proactively identifying and troubleshooting issues to ensure high availability and reliability.

General IT Support & Field Services

• Serve as the primary technical contact for on-site support, regularly visiting client locations to resolve end user, application, and network issues.
• Collaborate with healthcare professionals and IT teams at client organizations to troubleshoot and resolve technical challenges with minimal disruption to operations.
• Provide hands-on application configuration, deployment, and user training, ensuring client staff can fully leverage deployed solutions.
• Manage, deploy, and support customer-facing devices—including tablets and other endpoints—handling provisioning, configuration, troubleshooting, updates, and user onboarding.
• Administer and support cloud-based productivity suites (Office365, Google Workspace, etc.), ensuring seamless operation for clients and internal users.
• Provide general IT support for hardware, software, and network issues, ensuring the stability and reliability of all technology systems.

Qualifications:

• Experience: 5+ years in DevOps and IT systems roles
• Technical Skills:
  • Proficiency in managing AWS and Azure environments.
  • Experience with Microsoft and Google tools such as Active Directory and Google Apps.
  • Knowledge of open-source technologies and their applications.
• Soft Skills:
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and teamwork skills.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Certifications: Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator, CISSP) are a plus.

Company DescriptionAt Health Precision, we are reshaping the future of healthcare. Our flagship platform, The Medical Brain, is a breakthrough AI-powered Clinical Decision Support and Patient Engagement System used by healthcare providers, payers, and patients alike. Built by physicians and engineers, The Medical Brain delivers real-time, evidence-based clinical guidance at the point of care—dramatically improving outcomes, efficiency, and patient safety.

Our technology goes beyond traditional AI—it thinks clinically, works in real-time, and acts with precision. We are a mission-driven team of healthcare veterans, technologists, and entrepreneurs who believe in doing hard things for the right reasons. Our clients include top-tier health systems, payers, and innovative care delivery organizations that are transforming value-based care; and report substantial improvements to these clients’ care quality and a significant reduction in the total cost of care (TCC).

Health Precision is growing rapidly, backed by deep clinical credibility, cutting-edge technology, and a team committed to transforming care at scale. We’re looking for exceptional leaders to help us build the future of healthcare.Company DescriptionAt Health Precision, we are reshaping the future of healthcare. Our flagship platform, The Medical Brain, is a breakthrough AI-powered Clinical Decision Support and Patient Engagement System used by healthcare providers, payers, and patients alike. Built by physicians and engineers, The Medical Brain delivers real-time, evidence-based clinical guidance at the point of care—dramatically improving outcomes, efficiency, and patient safety.\r\n\r\nOur technology goes beyond traditional AI—it thinks clinically, works in real-time, and acts with precision. We are a mission-driven team of healthcare veterans, technologists, and entrepreneurs who believe in doing hard things for the right reasons. Our clients include top-tier health systems, payers, and innovative care delivery organizations that are transforming value-based care; and report substantial improvements to these clients’ care quality and a significant reduction in the total cost of care (TCC).\r\n\r\nHealth Precision is growing rapidly, backed by deep clinical credibility, cutting-edge technology, and a team committed to transforming care at scale. We’re looking for exceptional leaders to help us build the future of healthcare.