IT SYSTEMS ENGINEER-Bossier City/Monroe

Job DescriptionJob DescriptionDescription:

Title: IT Systems Engineer

Classification: Non-Exempt

Date: July 2025

Summary/Objective.

The success of Fuse.Cloud is heavily reliant on the members of our technical operations team. The Systems Engineer is a full-time employee and is a critical team member at Fuse.Cloud. In this role, the employee is responsible for IT-related onboarding, support, and maintenance for Fuse.Cloud customers. The employee reports directly to the Customer Experience Manager.

Position Status:

This position is exempt from the minimum wage and overtime provisions of the FLSA. This is a full-time position. Full-time employees are regularly scheduled to work at least 40 hours per week and are eligible to participate in all Company benefits subject to the terms, conditions, and limitations of each benefit plan.

Salary:

Salary to commensurate with experience. Opportunities for salary plus bonus available.

Minimum Qualifications

These minimum qualifications have been agreed upon by the Company in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes they are qualified for the job although they do not have the minimum qualifications set forth below, they may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Company in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.

Educational and Experience Requirements:

• Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma) with concentration in Computer Science or Information Technology and Information Systems
• Minimum of 5 years of relevant experience

Knowledge and Skills:

• Excellent communication skills
• Thorough and self-sufficient
• Ability to represent the company in a professional manner
• Proficiency in Google Workspace, Microsoft 365, and Microsoft Entra
• Experience with remote monitoring tools (e.g., NinjaOne, Automate, Kaseya)
• Highly proficiency in Windows and Apple operating systems, as well as Microsoft Office applications
• Working knowledge of mobile devices including Android and iOS
• Proficient experience with Microsoft Windows Servers and related modules (e.g., Active Directory, Group Policy)
• Management of firewall-related needs including access and security policies
• Highly proficient in networking (e.g., LAN, WAN, VLAN, etc)
• Experience with virtualization technologies (e.g., Microsoft Hyper-V and/or VMware)
• Ability to communicate technical concepts effectively in a customer-facing context

Responsibilities and Duties

• Help desk support
• Project management and customer onboarding
• Client training
• Email hosting and maintenance for clients
• Desktop support and maintenance for clients
• Network support and maintenance for clients
• Implementation of client data backup solutions
• Hardware and software upgrades
• Performing onsite service requests
• Management of on-call IT support

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to travel to customer sites.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Disclaimer Statement:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Fuse.Cloud is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Fuse.Cloud is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Fuse.Cloud are based on business needs, job requirements and individual qualifications, without regard to , , or belief, , social, or , (including ), , physical, mental or sensory , HIV Status, , and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Fuse.Cloud will not tolerate discrimination or harassment based on any of these characteristics. Fuse.Cloud encourages applicants of all ages.

Requirements: