IT Systems Analyst

Job DescriptionJob Description

Job purpose

Under the direction of the Director of Information Technology, the incumbent is responsible for the successful operation of the property information systems, installations, problem diagnosis, and resolution.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Responsible for the supervision and performance of the data center including device connectivity, voice, data security, backup/recovery, operating system, and application of software support.
• Assist and advise other departments and Company personnel, as necessary, to assure the success of the data center and the company overall.
• Provide technical expertise for operations of the data center.
• Analyze user requirements, procedures, and problems to automate processing or to improve existing computer system.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility.
• Maintain integrity and security of company information with regards to database backup/restore and disaster recovery planning.
• Keep informed of new technology and provides training, assists management, and develops services for property information systems.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and employees as appropriate.
• Promote positive public/employee relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Five (5) to seven (7) years’ experience in computer operating with a 4-year degree in related fields or equivalent work experience.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Ability to work occasional overtime and irregular hours.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term
• Long-term
• 401k with match