IT Support Specialist - Hybrid (Remote & On-Site)

Job DescriptionJob Description

IT Support Specialist – Hybrid (Remote & On-Site)

Pay $22.00 to $26.00

Los Angeles, CA | Hybrid (Remote + Customer Sites) | Full-Time

Company: Complete IT, LLC

About Us

At Complete IT, we provide professional, reliable, and customer-focused IT solutions for businesses throughout Los Angeles. We’re especially known for our fast response times—when our clients need help, they know they can count on us to be there quickly. That reputation is something we’re proud of, and we’re looking for someone who shares that same sense of urgency and commitment to service. You don’t need to work at a breakneck pace—but you should be ready to respond promptly, adapt quickly, and keep our clients feeling supported.

Role Overview

As an IT Support Specialist, you’ll be the frontline for our clients’ IT needs—resolving technical issues, maintaining systems, and ensuring smooth day-to-day operations. You’ll split your time between remote support (from home) and on-site visits to customer locations across the Los Angeles area. This role is ideal for someone who is self-motivated, personable, and eager to build strong client relationships while solving real-world IT challenges.

Responsibilities

• Provide tier 1 and tier 2 technical support via phone, remote tools, and in person.
• Respond quickly to client tickets, emails, and calls while keeping communication professional and clear.
• Troubleshoot hardware, software, networking, and security issues.
• Perform system upgrades, workstation deployments, and routine maintenance.
• Support Microsoft 365, cloud services, and common business applications.
• Configure and maintain network equipment (routers, firewalls, switches, Wi-Fi).
• Document support activities, resolutions, and client system changes.
• Collaborate with team members on larger IT projects and escalations.
• Deliver a professional, customer-first experience both remotely and on-site.

Qualifications

• 2+ years of IT support experience (MSP experience a plus).
• Strong knowledge of Windows, macOS, and common business software.
• Experience with Active Directory, Microsoft 365, and basic networking.
• Familiarity with NVRs, wireless networking, and VoIP setups a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently, manage time effectively, and adapt quickly.
• Valid driver’s license and reliable transportation for client site visits.

What We Offer

• Competitive salary based on experience.
• Hybrid work flexibility (remote + on-site).
• Mileage reimbursement for customer site travel.
• Cell phone allowance
• Home internet allowance
• Company provided laptop
• Opportunities for training, certifications, and career growth.
• A collaborative, supportive team environment.
• Unlimited PTO – because we value work-life balance. Time off is flexible and encouraged, while also coordinated with team availability and project needs to ensure client support is never interrupted.