IT Support Engineer - Microsoft Platform - Eco Services in Sheffield

Job DescriptionIT Support Engineer - Microsoft Platform - Eco- Environment Services\n

Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions.

\nRole Snapshot - Sheffield HQ:\n

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• Salary: £40,000 - £45,000 per annum

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• Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office

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• Hours: 08:30 - 17:00, Monday to Friday

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• Reporting to: Group Information Systems Manager

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• Occasional travel to other UK sites required

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\nAbout the Role:\n

As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies.

\nKey Responsibilities:\n

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• Provide 3rd line technical support, acting as an escalation point for complex incidents and problems.

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• Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments.

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• Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations.

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• Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi.

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• Administer Active Directory, Group Policy, management, and access controls.

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• Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager.

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• Monitor system performance, availability, and security, ensuring adherence to best practices.

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• Maintain and test backup, disaster recovery, and business continuity solutions.

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• Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling.

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• Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services.

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• Produce clear technical documentation and contribute to continuous service improvement.

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\nSkills and Experience:\n

Essential:

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• At least 5 years' experience in IT support, including substantial 3rd line and project-based work.

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• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).

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• Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019).

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• Solid understanding of Active Directory, Group Policy, and networking fundamentals.

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• Experience supporting multi-site or multi-entity environments.

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• Strong troubleshooting, analytical, and problem-solving capabilities.

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• Experience implementing or maintaining Cyber Essentials compliance.

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• Excellent communication and stakeholder management skills.

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• Highly organised, proactive, and customer-focused mindset.

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Desirable:

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• Microsoft certifications (Azure, Microsoft 365, Security).

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• CCNA, VCP, or equivalent technical certifications.

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• Experience with PowerShell scripting and automation.

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• Knowledge of ITIL or structured service management frameworks.

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• Experience with Veeam or similar backup and DR platforms.

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\nWhat's On Offer:\n

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• Competitive salary package with clear technical ownership.

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• Hybrid working model supporting work-life balance.

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• Exposure to modern cloud and infrastructure technologies.

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• Opportunity to influence and shape a growing IT environment.

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• Support for ongoing professional development and training.

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Call Experis IT Today for more information on 0121 712 8715