IT SUPPORT ENGINEER

KEY RESPONSIBILITIES: User Support: Provide technical assistance and support to endusers regarding software hardware and network issues via phone email or in person. Troubleshooting: Diagnose and resolve technical hardware and software issues escalating complex problems to senior IT staff when necessary. System Maintenance: Assist in the maintenance and monitoring of IT systems including updates patches and backups to ensure optimal performance and security. Documentation: Maintain accurate records of IT support activities including user requests resolutions and system configurations. Training: Provide basic training to users on software and hardware usage to enhance their proficiency and productivity. Asset Management: Assist in managing IT assets including inventory procurement and disposal to ensure compliance with organizational policies. Security Compliance: Adhere to security protocols and procedures to safeguard company data and information systems from unauthorized access or breaches. Collaboration: Collaborate with team members and other departments to identify and implement IT solutions that meet business needs and objectives. Continuous Learning: Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills. QUALIFICATIONS: Bachelors degree in Computer Science Information Technology or related field preferred. Prior experience in IT support or a related role is advantageous. Strong troubleshooting and problemsolving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Certification in relevant technologies (e.g. CompTIA A Microsoft Certified Professional) is a plus. Vertical: Corporate Remote Work : No