IT Service Management Specialist

Job DescriptionJob DescriptionIT Service Management Specialist | $25.00/hr. - $27.00/hr. | Hybrid 4-Month Contract What Matters Most

• Competitive Pay: $25.00 - $27.00 per hour
• Schedule: Full-time, 4-month contract, likely to extend
• Location: Omaha, NE (onsite for training, then mostly remote after)
• Opportunity to grow professionally in a supportive and valued work culture
• Weekly Pay with direct deposit

Job DescriptionWe are seeking an experienced ITSM Administrator to configure and manage our HaloITSM platform, including workflows, SLAs, reporting, and service catalog design. This role requires strong Excel skills for data analysis and performance tracking, along with a solid understanding of ITIL practices. The ideal candidate will be a proactive problem-solver who can work independently while collaborating across teams to drive continuous improvement in our service management processes. Responsibilities:

• Configure and maintain ITSM platforms (primarily HaloITSM, but also ServiceNow, Freshservice, Ivanti, or similar).
• Design and optimize workflows, intake forms, SLAs, and reporting dashboards.
• Monitor and manage ticket queues in collaboration with the Service Management Team.
• Generate, analyze, and present reports on SLAs, service performance, and asset-related data.
• Apply ITIL-based methodologies to improve processes and ensure service quality.
• Support service catalog design, user portal feedback, and CMDB management.
• Collaborate with cross-functional teams and stakeholders to align ITSM processes with business needs.

Qualifications and Requirements:

• Hands-on experience configuring ITSM platforms (not just ticket handling).
• Strong Excel skills, including pivot tables, formulas, charts, and conditional formatting.
• Knowledge of ITIL v4 foundations (certification ).
• Strong analytical, problem-solving, and communication skills.
• Experience with CMDBs, asset categories, and ITSM relationship mapping.
• Familiarity with SLAs, service metrics, and continuous improvement frameworks.
• Comfortable with productivity and visualization tools (e.g., Smartsheet, Google Workspace, Lucidchart).
• Ability to work independently in a live environment and communicate effectively across teams.

Benefits and Perks:

• $25.00 - $27.00 per hour
• Medical Benefits
• Training & Growth

Your New Organization:Join a highly respected organization headquartered in Omaha, NE, that values professional growth and teamwork. This company fosters a supportive culture, offering opportunities to contribute to impactful projects in an essential industry.
Your Career Partner:The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The Pay Rate range for this position is $25.00 – $27.00 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth. Work Authorization & Employment Status RequirementApplicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.