IT Service Desk Specialist

Job DescriptionJob Description

IT Service Desk Specialist (3rd Shift)

Location: Knoxville, TN (On-site)
Schedule: 3rd Shift | 11:30 PM – 8:00 AM | Weekends Included
Training: 4-Week Paid Training Provided

We are seeking a motivated and detail-oriented IT Service Desk Specialist to join our Knoxville-based team. This position plays a vital role in delivering front-line technical support and customer service to internal and external users.

If you're a recent or upcoming graduate or simply looking to jumpstart your career in the IT industry, this is a great opportunity to gain hands-on experience and grow within a technology-driven environment. Comprehensive paid training is provided during your first four weeks.

Key Responsibilities:

• Provide first-level support for computer hardware, software, and network-related issues

• Respond to support requests via phone, email, or ticketing system in a timely and professional manner

• Diagnose and resolve technical problems efficiently, escalating when necessary

• Document customer interactions, issue resolutions, and follow-up steps accurately

• Recommend improvements to hardware and software environments based on recurring issues or feedback

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

Required Qualifications:

• Minimum Associate’s Degree (2-year) in Computer Science, Information Technology, or related field

• Strong technical aptitude with a desire to learn and grow within the IT support field

• Prior experience in helpdesk or customer service roles

• Ability to troubleshoot both hardware and software problems

• Excellent interpersonal and communication skills

• Reliable transportation to and from the Knoxville office

• Must be able to work overnight (3rd shift) including weekends

What We Offer:

• 4-week structured paid training program to set you up for success

• Career entry point into the growing field of IT support

• Team-oriented environment with growth and learning opportunities

• Exposure to enterprise-level IT systems and support tools

Company DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct , regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.Company DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct , regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.