IT Service Delivery Support Lead in Finland

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Join a global technology leader transforming digital infrastructure across Asia and beyond. Our client is an international organisation at the forefront of technology and digital infrastructure solutions. As part of their continued growth across Asia, they are seeking an experienced IT Service Delivery Support Lead to oversee IT service management and end-user service delivery across the North Asia region.

This is a critical role for a capable and collaborative IT leader who combines deep ITSM expertise with strong business partnering skills. You will ensure that IT services are delivered efficiently, aligned with business objectives, and continuously improved to deliver measurable value.

About the Role

The IT Service Delivery Support Lead will be responsible for managing IT service operations, stakeholder engagement, and governance of ITSM processes across the North Asia region. Acting as the primary IT interface for business leaders, you will play a pivotal role in maintaining service stability, driving operational excellence, and leading local teams and vendors to deliver high-quality IT support.

Key Responsibilities

• Ensure IT services are delivered in alignment with SLAs, OLAs, and KPIs.
• Govern ITSM processes including Incident, Problem, Change, and Request Management.
• Act as the primary liaison between IT and business stakeholders in North Asia, ensuring IT services support strategic objectives.
• Manage escalations and oversee resolution of major incidents to minimise disruption.
• Collaborate with global and regional IT teams to ensure seamless service delivery.
• Drive IT operations excellence, focusing on service stability and user satisfaction.
• Identify opportunities for service optimisation, automation, and transformation.
• Contribute to global IT projects and lead regional rollouts of new technology solutions.
• Monitor vendor performance and ensure compliance with contractual obligations.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• ITIL Expert or Managing Professional certification (mandatory).
• Additional certifications such as ITIL 4, ISO 20000, or Agile methodologies are an advantage.

Experience

• 4–8 years of experience in IT service delivery or ITSM, including 1–3 years in a regional leadership role.
• Proven experience managing ITSM processes and leading service delivery in multi-site or multi-country environments.
• Demonstrated ability to partner with business stakeholders and translate business needs into IT outcomes.
• Familiarity with ITSM tools such as ServiceNow, Remedy, ManageEngine, or Jira Service Management.

Skills & Attributes

• Strong leadership and team management capabilities.
• Excellent communication and stakeholder engagement skills.
• Solid analytical and problem-solving abilities.
• Proven ability to balance operational IT delivery with strategic partnership.
• Culturally adaptable, with experience working across diverse regional settings.

Why Apply?

This is an opportunity to join a dynamic global organisation driving digital transformation across Finland and the Nordics. You’ll be empowered to shape IT service delivery excellence, collaborate with international teams, and make a direct impact on the company’s technology operations and business success in a key regional leadership role.

If you would like to apply please press the apply button and proceed through to the next stage of the application process.  DataPro+ wish you the best of luck in your next career move.