IT Security Service Desk Technician - Grand Rapids MI

Job DescriptionJob DescriptionABOUT US
Applied Innovation is excited to celebrate 38 years of helping our customers grow. Starting as a printer, copier, and fax dealer in 1987, Applied has evolved into a complete office technology provider. Offering a full suite of technology offerings including multiple SAAS offerings, workflow software, printing equipment, and managed IT services. We’re proud to be a family-owned second- business and look forward to the future. 

ABOUT THE OPPORTUNITY
This is a Monday to Friday position with working hours of 8 AM - 5 PM onsite at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The IT Security Service Desk Technician will be a client focused on providing proactive and reactive security services. This will include:

• Vulnerability Management
• Incident Response and Forensics
• Security for email, Dark Web, malware detection and remediation
• Firewall and Intrusion Prevention Support

The Security Service Desk Technician will:

• Respond to alerts from vulnerability management, patch management, endpoint security, and cloud environment management
• Engage end users for response to alerts and installation of agents as needed.
• Develop system documentation using strong technical writing and technical drawing skills.
• Follow Technology Incident Response Plans as needed
• Manage technology security solutions on LAN/WAN, servers, storage, virtualization, switches, routers, firewalls, and cloud integrations.
• Utilize PSA as a primary ticketing, scheduling, expense, documentation, and project management tool
• Perform reviews of security-related device configurations (i.e., Firewall Rulesets, Router/Switch configurations, etc.) to identify unsecured or out of compliance configurations
• Stay up to date with current and future technologies and security concerns
• Provide after-hours support in the event of a security incident
• Participate in exercises and tabletops to validate the performance of information security incident response plans and processes
• Provide subject-matter expertise and support to project and service teams as needed
• Travel occasionally to participate in special assignments, training, and between office locations

The ideal candidate will have experience and the ability to configure the following:

• Windows Server 2008 – 2025
• TCP/IP networking
• DNS and DHCP
• Network Activity Monitoring (SIEM)
• Virtualization concepts, especially Hyper V and VMWare
• Backup and Disaster Recovery Solutions (Datto experience a plus)
• Patch Management
• Remote Monitoring and Management Solutions (CW RMM)
• Two factor authentication and SSO
• Cloud Solutions (M365 and GSuite)
• Active Directory administration
• Web content filtering
• Anti-virus tools / EDR
• Wired and wireless network connectivity
• Mobile device Management

WHAT YOU'LL BRING

• Minimum of one industry certification:
  • Security+ Certification or similar
• Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
• 2+ years’ experience working in a technical role
• Valid Driver's License (to travel to other company offices for meetings). 

Applied Innovation offers a comprehensive benefits package that includes medical, dental, and vision coverage, life and insurance, a 401(k) retirement plan, and access to our onsite fitness center.

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