IT Project Manager

Job DescriptionJob Description

We are seeking an IT Project Manager to lead projects and grow our IT department. This individual will oversee the maintenance and advancement of company systems and ensure that all IT operations meet the highest standards of security, efficiency, and customer service. The IT Project Manager will report directly to ownership and works collaboratively with other executives to align technology solutions with the company's strategic goals.

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Key Responsibilities:

• System Maintenance and Uptime: Oversee maintenance and ensure smooth, up-to-date operation of all company IT systems and services for all internal systems except for e-automate.  The systems you are responsible for are Connectwise, CEO Juice, FM Audit, and any other systems that are added that are added and allocated for you to manage.

• Security and Risk Management: Protect company data and IT infrastructure from loss, attacks, and risks. Create, update, and enforce IT security policies.

• Project Management: Develop and manage any IT projects, ensuring that projects are completed on time and within financial limits.

• Vendor Management: Communicate with internal and external vendors and advisors to meet IT needs efficiently and cost-effectively.

• Technology Strategy: Evaluate and recommend new technologies that support and enhance the company's business objectives.

• Inventory and Documentation: Work with inventory personnel to maintain a detailed inventory of all computer equipment and IT assets, along with Standard Operating Procedures (SOPs) for all processes.

• Data Recovery and Security: Maintain up-to-date back-ups of critical software, printed recovery plans stored securely, and ensure all passwords and sensitive data are accessible by ownership.

• Customer-Facing IT Support:

  • New Customer Onboarding

  • Determine application of systems analysis techniques and procedures for each IT customer.

  • Design, develop, test, and modify computer systems and software as needed.

  • Provide support for industry-specific software (e.g., Papercut) and maintain customer satisfaction post-sale.

  • Quarterly Business Reviews (QBR’s) will be delegated out by ownership

• Sales Collaboration:

  • Work closely with the Sales Team to assist with customer service needs.

  • Report any customer complaints or service issues immediately to the appropriate Sales Manager or Ownership.

• Training and Expertise: Continuously train to remain an expert in all MBS-supported software and services.

• Communication and Professionalism:

  • Maintain open, professional communication with ownership, employees, and customers.

  • Foster a positive and efficient atmosphere in all interactions.

  • Deliver paperwork, presentations, and reporting duties on schedule.

  • Be punctual for work and all meetings and company events.

Additional Expectations:

• Maintain flexibility to handle additional duties as assigned by ownership.

• Submit vacation requests with two weeks’ notice for any time off exceeding two consecutive days, through both Paychex and email.

• Must be proactive, accountable, and consistently demonstrate a positive attitude in all settings.

Qualifications:

• 5 years minimum experience in an IT field

• 5 years minimum experience in a Management Position

• Experience with installation, configuration and monitoring of small networks and firewalls

• Experience with MSP

• Experience supporting users with Office 365 applications (to include MS Teams)

• IT Related Associates or Bachelor’s Degree

Compensation and Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Insurance

• 401K with company match

• Company paid Life Insurance

• Paid Time Off plus Paid Holidays

• Annual Raises

• Employee Assistance Programs

• Training and Development Opportunities

• President Club Trip for highest rated employees. Past trips have included Paris, St Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands, Scotland and Key West