IT Infrastructure Support Manager
Job Description
Infrastructure 2nd Line Support Manager - £80,000-£90,000 - London
An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service and technical expertise? Within this brand-new role, you will be responsible for a team of talented professionals while driving forward innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure.
The role:
- Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service.
- Act as an escalation point for resolving complex issues and bridging the gap between the Service Desk and Engineering teams.
- Drive service improvements and implement efficient workflows to achieve targets.
- Schedule and conduct quarterly performance reviews.
- Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities.
- Foster a service-oriented culture while implementing small changes via the change management process.
Required experience and certifications:
- We're looking for a hands-on leader who thrives in a dynamic environment.
- Proven experience managing 2nd/3rd Line Support Teams across diverse technical areas.
- Expertise in Wintel virtualization, VMWare, Azure Cloud operations, and network security infrastructure (Checkpoint, Cisco Meraki SD-WAN).
- Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting like PowerShell.
- Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance.
- Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus.
If you have the relevant experience to fulfil this role please apply for an immediate - Jenna@pioneer-search.com