IT Helpdesk Resources

IT Helpdesk Technician Job Summary Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure. Key Responsibilities Provide technical support via phone, email, and ticketing system Troubleshoot desktops, laptops, printers, and common software issues Install and configure hardware, software, and user accounts Support VoIP phone systems and telecommunication issues Assist with network cabling, connectivity, and physical IT setup Manage tickets, documentation, and IT asset inventory Provide remote support and escalate complex issues when required Requirements 1–2 years of IT Helpdesk or technical support experience Knowledge of Windows/macOS, Microsoft Office, and basic networking Experience with Active Directory, Office 365, and ticketing systems Familiarity with VoIP systems and network cabling Strong communication and customer service skills Bachelors degree in IT or related field (or equivalent experience) IT certifications (CompTIA A+, ITIL, Microsoft) are a plus