IT Helpdesk Resources

IT Helpdesk Technician

Job Summary
Provide first-line IT support to end-users troubleshoot hardware/software issues support VoIP phone systems and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone email and ticketing system

• Troubleshoot desktops laptops printers and common software issues

• Install and configure hardware software and user accounts

• Support VoIP phone systems and telecommunication issues

• Assist with network cabling connectivity and physical IT setup

• Manage tickets documentation and IT asset inventory

• Provide remote support and escalate complex issues when required

Requirements

• 12 years of IT Helpdesk or technical support experience

• Knowledge of Windows/macOS Microsoft Office and basic networking

• Experience with Active Directory Office 365 and ticketing systems

• Familiarity with VoIP systems and network cabling

• Strong communication and customer service skills

• Bachelors degree in IT or related field (or equivalent experience)

• IT certifications (CompTIA A ITIL Microsoft) are a plus

Key Skills
Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy
Employment Type : Full Time
Experience: years
Vacancy: 1