IT Field Technician in Hicksville

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Job DescriptionJob Description

Level 2–3 Technician

Location: Greenvale, NY
Type: Full Time — Onsite
Compensation: $75,000 – $90,000 (based on experience & certifications)

About the Role

A leading managed IT services provider is seeking a technically skilled and customer-focused Level 2–3 Technician to join their Greenvale headquarters. This role is ideal for someone who enjoys tackling complex technical issues, supporting a wide range of environments, and contributing to long-term process improvements. You’ll serve as a primary escalation point while working onsite in Greenvale and visiting client locations across Nassau, Suffolk, and NYC.

Key Responsibilities

• Serve as the primary escalation resource for complex technical issues.
• Take full ownership of escalated tickets from intake to resolution, ensuring clear communication and timely follow-through.
• Troubleshoot and support Windows desktop/server environments, Microsoft 365, networking issues (VLANs, switching, VPN, firewall), and security tools.
• Perform root-cause analysis and implement long-term corrective solutions.
• Document all steps, findings, and resolutions in the company’s ticketing system.
• Update internal knowledge base content and troubleshooting procedures.
• Communicate technical concepts clearly to clients and internal teams.
• Participate in customer meetings as a technical subject-matter resource.
• Maintain high levels of professionalism, customer satisfaction, and responsiveness.

Qualifications

• Strong knowledge of Windows desktop and server environments.
• Experience with Microsoft 365, Exchange Online, SharePoint, and Intune.
• Familiarity with ThreatLocker, Huntress, ConnectSecure, and other security platforms.
• Experience troubleshooting networking issues (VLANs, VPN, firewall, switching).
• Understanding of backup and disaster recovery systems.
• Strong communication, documentation, and customer-service skills.

Background

• Interest in long-term technical growth.
• Experience performing root-cause analysis and implementing long-term improvements.
• Certifications that help you stand out (not required):
• • Microsoft AZ-104, AZ-800, MD-102, SC-300
  • Cisco CCNA or equivalent
  • SonicWall SNSP or Fortinet NSE 5
  • VMware VCP
  • Google Workspace Administrator

You’re a Great Fit If You

• Enjoy solving complex problems and learning new technologies.
• Work well independently and as part of a collaborative team.
• Communicate clearly with both technical staff and end users.
• Are organized, detail-oriented, and committed to documentation.
• Are flexible and willing to assist after hours when necessary.

Equal Opportunity Employer (EOE)

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.