IT Field Technician

Job DescriptionJob Description

Job description

Job Responsibilities:

• Provide hands-on technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Assist with user account management, password resets, and security protocols.
• Maintain and update IT documentation, including asset tracking and support logs.
• Coordinate with vendors to repair IT equipment.
• Migrate users to new hardware while maintaining their settings, reinstalling applications, printers, etc.
• Travel locally to multiple client sites to provide on-site support across various business environments.

Qualifications:

• Proven experience in an IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts, including TCP/IP, DNS, and VPN.
• Experience with Active Directory, Microsoft 365, and remote support tools.
• Ability to diagnose and resolve technical issues efficiently.
• Strong communication and customer service skills.
• Ability to lift and transport IT equipment as needed.
• Valid driver's license and reliable transportation required.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Augusta, GA 30904 (Required)

Work Location: In person