IT Field Engineer

Job Description

IT FIELD ENGINEER

We have a fantastic opportunity for an IT Field Engineer to join our client on a permanent basis in Wednesbury.

You will be working alongside the Service Desk team of seven, to provide technical support and ensure the smooth operation of the IT systems and supporting Infrastructure.

Responsibilities

• Device and connectivity troubleshooting.

• Installation of new/replacement hardware.

• Liaise with internal support teams to provide remote hands and eyes for fault finding.

• Proactive maintenance and health checks, including cable management.

• Perform asset management, stock control and support with equipment decommission.

• Document activities for knowledge sharing.

Need to have

• Previous experience in a similar role.

• Hold a valid UK driving license.

• You should be ready and have the flexibility to travel.

• Ability to gain base-level security clearance – BPSS.

• Ability to communicate effectively in a non-IT language that customers understand.

• Analytical mind for systematic issue diagnosis and resolution.

• Positive, can-do attitude, motivated to provide excellent customer service.

• Team player mentality, working collaboratively often in time-critical situations.

• Good working and demonstratable knowledge of the following hardware -

o Networking equipment – Switches, routers, and Wireless

o Comms cabinets – patch panels, UPS, PDU

o Peripherals and their maintenance – printers, scanners

Nice to have

• Relevant IT certification

Location

The new IT Field Engineer will spend the majority of their time visiting the 50+ sites we have within the UK. When not travelling, they will be working from home with a periodic visit to our West Midlands office for collaboration and in-person meetings.

Benefits

We provide several company benefits, including –

• Pension – defined contribution scheme, contribution up to 6% of salary matched by the company.

• Company Profit Share Scheme – dependent upon personal and company performance. Typically, 5-15%, but uncapped for high achievers.

• Holiday – 25 days plus bank holidays per annum.

• Lifeworks – Exclusive perks and savings, life support with access to professional advisors.

• Life Assurance & Death in Service Benefits

• Flexible working

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