Insurance & Risk Manager

Job Description

Position Title: Insurance & Risk Manager  

Reports To: Executive Vice President of Operations 

Location: Chicago, IL (Hybrid)

Salary Range:  $95,000 - $105,000 

Job Summary 

The Manager of Risk & Insurance Services is responsible for overseeing Evergreen’s property and enterprise-level risk management strategies. This includes managing insurance coverage and renewals, supporting the claims process, maintaining risk-related data, and recommending proactive mitigation strategies. The position requires strong organizational skills, insurance literacy, and a collaborative mindset to support all business lines—including property management, development, and construction—with responsive and strategic risk services. 

• Experience in Affordable/multi-family housing is strongly .

Key Responsibilities 

Insurance Administration & Strategy 

• Lead annual insurance renewal strategy for property, general liability, builder’s risk, and ancillary policies. 
• Analyze coverage needs across the portfolio and work with brokers to evaluate renewal options and policy design. 
• Collect, compile, and present underwriting data to brokers during renewal cycles. 
• Coordinate and track insurance estimates for new developments, acquisitions, and rehab projects. 
• Monitor and maintain Evergreen’s insurance portfolio, including premiums, coverage limits, deductibles, and Total Insured Values (TIVs). 
• Prepare year-over-year insurance cost comparisons and historical claim analysis for executive review. 

Claims & Incident Management  

• Oversee the full lifecycle of insurance claims: 
• Intake and review of incident reports. 
• Conduct staff interviews and gather documentation. 
• Coordinate with EVP, Asset Management, and Ownership on claim strategy. 
• Serve as point of contact with carriers and brokers through closeout. 
• Create and manage internal reporting tools and tracking systems for all open and closed claims. 
• Maintain comprehensive claims history and loss data by asset. 
• Develop standardized processes for claim intake and communication with Regional Supervisors and site teams. 

Risk Mitigation & Strategy 

• Partner with the Director of Facilities and construction leadership to identify trends and implement safety measures that lower incident frequency and cost. 
• Monitor emerging risks, track claim patterns, and present recommendations to leadership on prevention strategies. 
• Support site teams with insurance-related training, awareness, and compliance communication. 

Corporate Support & Special Projects  

• Participate in strategic planning, budgeting, and forecasting as it relates to risk services. 
• Support Evergreen’s development division with insurance documentation during acquisition and closing phases. 
• Assist with the coordination of training related to insurance, safety, or claims procedures. 
• Participate in companywide initiatives, meetings, and cross-functional collaborations as needed. 

Education & Experience 

• Bachelor’s degree required (preferably in risk management, business, finance, or related field). 
• Minimum 5 years of experience in property risk management, commercial insurance, or claims oversight. 
• Familiarity with multifamily housing, affordable housing programs, and/or real estate development is a plus. 

Licenses & Certifications 

• but not required: 
• Property & Casualty Insurance Producer License 
• Associate in risk management (ARM) 
• Certified Risk Manager (CRM) 

Technical & Physical Skills  

• Advanced proficiency in Microsoft Excel, including pivot tables and complex data tracking. 
• Strong working knowledge of Microsoft Word, Outlook, PowerPoint, and SharePoint. 
• Familiarity with property management software (e.g., OneSite), risk data platforms, and insurance portals. 
• Ability to interpret insurance contracts, analyze proposals, and build tracking tools for claims and coverage data. 

Other Requirements 

• Ability to interpret complex insurance policies, claims data, and financial risk exposures to inform decision-making and policy recommendations. 
• Experience using pivot tables, formulas, and data tools to manage and analyze risk-related data, claims history, and insurance allocations across multiple entities. 
• Strong written and verbal communication skills to collaborate across departments, interact with brokers and carriers, and explain risk strategies to executive leadership. 
• Accuracy in managing insurance documentation, deadlines, certificates, and claim reporting processes to ensure compliance and minimize exposure. 
• Proven ability to independently manage multiple deadlines, renewal cycles, and ad hoc risk-related projects across a complex real estate portfolio. 

Skills 

• Risk Acumen – Understands and evaluates insurance terms, loss trends, and policy structures. 
• Analytical Thinking – Makes data-driven recommendations and manages claim resolution with precision. 
• Communication – Articulates policies, claim status, and renewal details to executives, staff, and external vendors. 
• Project Management – Coordinates complex, multi-step processes like renewals and claim closures with accuracy. 
• Collaboration – Works closely with teams across the company, including Property Management, Development, and Legal. 
• Discretion & Integrity – Maintains confidentiality and exercises sound judgment in all insurance and legal matters. 

Work Environment & Physical Demands  

• Office-based role with hybrid flexibility. 
• Occasional travel to multifamily sites or broker meetings may be required. 
• Frequent use of computer, phone, and standard office software and systems. 
• Ability to lift up to 10 lbs and sit or stand for extended periods. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.