Installation Technician

Job DescriptionJob Description

Job Summary:

Installation and Support Technicians are critical to deliver on i3's promise of the world's most advanced internet, television, and voice services with the industry's best customer service. Installation & Support Technicians focus primarily on new installations of our cable television and broadband services. Technicians represent i3 every day to our customers, often in the customer’s home, performing a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation or use of services.

Duties/Responsibilities:

• Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in customer dwellings.
• Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.
• Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
• Uses connectors, fasteners, and wire, and uses customary CATV hand and power tools in performance of job duties.
• Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
• Properly uses, stores and maintains a VOM or DMM to check for "open" or "short" on line as well as AC and DC voltages.
• Reads general drop system layouts from blueprints.
• Inform customers of FCC Rules and company policies.
• Completes appropriate paperwork / system logs as required.
• Performs vehicle upkeep and maintenance to keep company vehicles clean, fueled and in good working order; reports problems promptly.
• Performs clean-up or salvage of wrecked materials.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
• Provides assistance to other team members or performs other duties as directed.

Required Skills/Abilities:

• Ability to work both independently and as part of a team.
• Results oriented and self-motivated.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
• Positive, can-do attitude.
• Preference for hands-on work.
• Inquisitive and analytical with a passion for technology.
• Must be computer proficient, and have a basic understanding of consumer electronics.
• Delights in providing excellent customer satisfaction.
• Good communication skills and a friendly demeanor.
• Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
• Must be available to work occasional overtime and some nights (as needed).
• Clean driving record required.
• Willing to train, accept feedback, and learn the job according to i3 standards.

Education and Experience:

• No prior experience is necessary, however any demonstrated interest or aptitude for hands-on work, physical work, or working with cable or electrical components is .
• Prior telephone, cable, or electrical experience is .
• Must have a clean driving record and the ability to pass a criminal background check.

Physical Requirements:

• Must be able to work outdoors, and in all weather conditions.
• Must be able to walk, bend, and lift up to 75 pounds.
• Better than average manual dexterity to work with connectors, fasteners and wire and use hand tools.
• Visual acuity, especially when working with small components at a close visual range.
• Ability and comfort to works within limited confines, such as crawl spaces.
• Ability to climb utility poles or work from high spaces with or without the assistance of a bucket truck, while adhering to safety rules/regulations and with proper rigging/climbing equipment.

Offered Benefits:

• Competitive starting wage
• Medical, Dental, and Vision insurance
• Flexible Medical Spending Account
• Paid Time Off
• 7 paid holidays
• Company Matching 401(k)
• Company-paid life insurance
• 100% FREE services to employees who live within our service area
• Company Vehicle
• Boot Voucher
• Phone Stipend
• Clothing allowance

Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the of our customer base and our team. We will treat customers, employees and applicants fairly without regard for , , , or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.