Installation Scheduling and Field Coordinator-Bilingual-Greensboro

Job DescriptionJob Description

The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is , but not required. Must be able to communicate with individuals who speak a variety of . English/Spanish fluency is required. Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical. This associate will have field and admin responsibilities.  The candidate must have reliable transportation, and is required to drive their own vehicle for work. A vehicle allowance as well as a fuel card will be included with the compensation package.

RESPONSIBILITIES:

• Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards
• Schedule work to meet contractor's needs
• Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues
• Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time
• Note changes and additions to customer orders as needed
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
• Assisting with the field coordination of installers: follow-up and development with our external partners
• Other duties as assigned

BENEFITS:

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment
• Paid Time Off (PTO) from first day of employment

Job Qualifications

Qualifications

• Bilingual fluency in both English and Spanish a must
• Knowledge of flooring materials and installation processes 
• Knowledge of office management systems, customer service and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office
• Experience with RFMS is a plus
• Able to lift up to 70lbs a plus
• Reliable vehicle that can be used for work
• Must have satisfactory Motor Vehicle Report (MVR)

Company DescriptionAtlanta Flooring Design Centers is both a Commercial and Residential Flooring Contractor. A respected name in the floor covering industry since 1985, we offer quality products, excellent service, and competitive pricing to the Southeast. We are dedicated to our customers and their concerns. We are an employee-owned company.Company DescriptionAtlanta Flooring Design Centers is both a Commercial and Residential Flooring Contractor. A respected name in the floor covering industry since 1985, we offer quality products, excellent service, and competitive pricing to the Southeast. We are dedicated to our customers and their concerns. We are an employee-owned company.