Installation Project Coordinator (Temporary)

Job DescriptionJob Description

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

This position is temporary and scheduled to last from June 16, 2025 until December 31, 2025. However, there is a possibility of it becoming permanent.

Position Overview:

This is a newly created position that will support our new product offering, Badge Alert. As a Project Installation Coordinator, you will play a critical role in the planning, configuration, and implementation of Raptor's innovative school safety solutions. This role focuses on managing and converting digital maps, designing beacon placements for optimal performance, and assisting with the deployment of Raptor's comprehensive software suite. Your attention to detail and technical insight will directly support school safety initiatives and ensure our customers receive best-in-class service and system performance.

Job Duties & Responsibilities:

• Serve as on-site project manager for the installation of large school systems
• Provide on-site support to troubleshoot system or configuration issues, escalating complex problems as needed
• Lead train-the-trainer sessions and contribute to documentation and knowledge sharing
• Manage, convert, and validate the accuracy of digital campus maps used in Raptor's Emergency Management platform
• Design and chart the physical layout and optimal placement of IoT devices including beacons, gateways, and related infrastructure
• Assist with software implementation, configuration, and deployment of Raptor's technology suite across a variety of customer environments
• Work closely with cross-functional teams including Product, Implementation, and Support to ensure seamless delivery and ongoing success of solutions
• Collaborate with clients and internal stakeholders to gather site-specific information and ensure technical requirements are met
• Maintain detailed records of design plans, map conversions, and project progress
• Other relevant tasks as needed or assigned

Qualifications:

• Associate's Degree in Business related or technical field
• Strong in-person communication skills
• Excellent problem-solver
• 1+ years of software, hardware, and networking troubleshooting experience
• 1+ year of relevant experience in a customer centric role
• Experience with IoT devices and system design a plus
• Customer-focused with a passion for delivering high-quality technical solutions
• Self-motivated and organized, with the ability to manage multiple priorities effectively
• Be willing to travel 100% to provide on-site project management (like travel out on Monday, travel home on Friday)

What's in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

If you are a of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to , , , , , or expression, , , genetic information, , veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.