Installation Project Coordinator

Job DescriptionJob Description

Pella Carolina Inc, an innovative, dynamic, growing company in the Charlotte, NC area. We are seeking confident, enthusiastic team players who thrive on a challenge, are customer focused and detail oriented to join our Installation Team. This role will manage all post sales activities for our Trade builders or commercial customers. To provide job coordination by communicating professionally by phone and email to customers, installers and sales reps. The overall job of the Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.

Why work for Pella Windows and Doors of Carolina?

• Culture- We are a team oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work- Life Balance- We take pride in our employees having a well work- life balance.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

RESPONSIBILITIES:

• Communicate to the customer throughout the entire Installation process
• Monitoring the installation process from start to finish and update all stakeholders who are involved in the process.
• Review Certificate of completion, invoice and ensure final payment from customer

PREREQUISITES:

• Salesforce experience a plus
• Construction, building material or supply experience
• Window and door knowledge is highly desired.
• Customer service mindset
• Has the ability to find solutions as issues come up.
• A take-action attitude with the ability to be accurate with details.
• Excellent communication skills - verbally and written.
• experience: Microsoft Outlook experience, Company Cam App

ACCOUNTABILITY MEASUREMENTS:

• People skills to and professionally handle conflict with customers.
• Organization aptitude to manage the scheduling.
• Phone metrics- Service levels
• Ownership- decision making ability for your projects

Benefits:

• Competitive Compensation
• 401k/ 401K Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• Life Insurance
• 9 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Job Type: Full-time

Schedule: 8:00 am- 5:00 pm, Monday - Friday