Installation Manager

Role Overview



Our client is seeking a Project Manager who thrives in fast-paced environments and takes pride in delivering high-quality installations. Acting as the on-site lead, you’ll coordinate teams, manage snagging and maintenance, and ensure seamless client interactions — all while identifying opportunities to expand the scope of work.



This role offers a chance to represent a forward-thinking company known for cutting-edge furniture and pod solutions. You’ll work closely with Operations, installers, and clients across the UK.



Key Performance Indicators



* Achieve target client satisfaction scores post site visits



* Uncover and secure upselling opportunities in line with monthly KPIs



Systems & Tools



* HubSpot CRM



* Excel



* Internal scorecards



* Pipeline forecasting documents



Ideal Candidate



You’re the kind of person who:



* Communicates with confidence and professionalism



* Connects easily with people and builds trust quickly



* Adapts on the fly and thrives in varied site environments



* Has a sharp eye for detail and takes pride in doing things right



* Rolls up your sleeves and solves problems hands-on



* Works autonomously and manages a dynamic schedule



* Holds a full UK driving licence and is open to nationwide travel



Key Responsibilities



Site & Installation



* Visit and assess sites prior to installation



* Oversee installation crews, ensuring quality and safety



* Apply asset tags, document processes, and complete sign-offs



* Capture client satisfaction and gather final approvals



Client Care & Sales Insight



* Revisit sites for post-installation checks and feedback



* Address snagging or maintenance issues



* Ensure pod functionality and coordinate repairs



* Identify and report upselling opportunities



Maintenance & Snagging



* Plan snagging visits with the Ops team



* Install replacement components and track work completed



* Keep detailed snagging logs and ensure resolutions



Asset Management



* Inspect items before collection and assess damages



* Prepare units for redeployment



* Contribute to warehouse stock takes and asset accuracy



Process Ownership (Development Scope)



* Potential to lead snagging operations end-to-end: ordering, scheduling, and follow-up



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For further information apply with a CV