Installation Coordinator

Job DescriptionJob Description

Installation Coordinator

JM Resources is one Philadelphia’s largest security and smart home providers serving homebuilders and homeowners.  Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology.  Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.

Job Summary:

• Coordinate and schedule field technicians for each stage of the installation process
• Schedule technicians effectively within allocated time and budget

Duties & Responsibilities: 

• Regularly communicate with builder counterparts including project managers, construction managers and construction administrators
• Work and build rapport with builder counterparts to effectively meet their deadlines        
• Communicate with builder counterparts when conflicts arise
• Maintain tech schedule with details of job status, and all pertinent notes
• Responsible for document control including obtaining information from field technicians and ensuring all proper paperwork is received prior to closing the job
• Updating notes on the project as changes occur, directed from PM, Technicians, or clients.
• Following up on projects on hold for updates, Construction updates, and progress.
• Assist service desk overflow including speaking with current clients, scheduling service calls and assisting in resolving problems prior to truck roll
• This position operates from general guidelines and directions; the individual will receive a high level of supervision
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security

Qualifications: 

·        Communicate effectively

• Excellent Planning and organizational skills
• High School Diploma or equivalent
• Prior scheduling experience is a plus
• Excellent communication and phone skills necessary
• Computer skills needed, including Microsoft Word, Excel, and Outlook
• Customer service experience a plus
• Attention to detail, self-motivated, and ability to work under pressure
• Previous experience with electronic or alarm equipment is a plus

Why You Want to Work with Us:

JM Resources is committed to providing a great place to work, while providing an experience that benefits both our clients and our staff.  As a regional company, we rely on our employees to implement and communicate best practices so that we can flourish as a whole.

JM Resources offers competitive wages with bonus opportunities, in addition to health benefits, vacation/time off policies, automobile and phone coverage, along with growth and advancement opportunities.

Company DescriptionJM Resources is one Philadelphia’s largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.Company DescriptionJM Resources is one Philadelphia’s largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.]]>