Installation Administrator

Installation Administrator

Window & Door Company

Nottingham

Competitive Salary + Benefits

full time Mon-Fri



Benefits: 25 days Holiday + Bank Hols, Health cash plan, Pension Scheme, Personal development, Free parking



About the Client:



One of our clients are looking for an experienced administrator to join their Home Improvement company, based in Nottingham. You will be working full time- 40 hours across 5 days out of 7 on a flexible basis support administration duties across the team.



About the Role:



As an Installation Administrator, you will be a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. Responsibilities include:



Engaging with customers to ensure they are fully informed of their project progress.

Coordinating with internal and external stakeholders to resolve customer queries.

Organisation and management of builders and subcontractors, including handling communications and

Developing and maintaining excellent relationships to enhance customer satisfaction.

Producing timely and accurate KPI reports and managing office administration tasks.

Keeping up to date with product knowledge and complying with industry guidelines.

Ensuring all customer interactions are handled efficiently and effectively.

What we are looking for:



You may have knowledge of the home improvement and building industry, but it’s not essential as we provide full training.

Showcase good planning and organisational skills, allowing you to manage tasks efficiently.

You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.

A proactive, motivated individual, you're ready to embrace challenges and are keen to develop further

Good IT and Microsoft Office knowledge



INDLS