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Infrastructure Operations Manager

Job DescriptionJob DescriptionAbout Us Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

We are seeking a skilled Infrastructure Operations Manager to oversee and manage the operations of cryptographic and Tech Control facilities within a high-security Department of Defense (DoD) environment. The ideal candidate will possess extensive experience in Tech Control operations, exceptional leadership abilities, and a deep understanding of IT Service Management (ITSM) best practices.

Responsibilities Include:

  • Lead the daily operations of Tech Control facilities, ensuring all systems and circuits remain operational and compliant with DISAC 310-175-9.
  • Supervise and direct technical personnel responsible for managing and operating cryptographic facilities.
  • Monitor, maintain, and troubleshoot Tech Control equipment including switches, encryption devices, network operation consoles, and circuits.
  • Manage and maintain Tier 2 Tech Control Helpdesk functions, ensuring timely incident and service request resolution.
  • Coordinate and execute restoration, reporting, and maintenance activities related to transmission paths and facilities.
  • Oversee the implementation of ITSM practices and maintain compliance with industry standards for Information Management Operations.
  • Serve as a key point of contact for senior leadership, providing both oral and written updates on infrastructure status and operational effectiveness.

Required Skills, Qualifications and Experience:

  • Citizenship and Clearance:
    • US Citizenship required.
    • Must have and maintain a current DoD Top Secret clearance with SCI Eligibility.
  • Experience:
    • 5 or more years managing and operating cryptographic facilities.
  • Education:
    • Bachelor's degree in IT-related field (required) or 5 years' equivalent experience
  • Certifications:
    • Rapid Response Registered Communications Distribution Designer (RCDD).
  • Skills:
    • Demonstrated knowledge in maintaining the operational status of a Tech Control facility.
    • Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
    • Demonstrated knowledge and supervision of tech control employees in efforts similar in size and scope to this program.
    • Oral and written communication experience with the highest levels of management.
    • Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
    • Ability to provide technical directions and supervision, in coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities.
    • Knowledge of industry-accepted standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices.
    • Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.

Work Environment and Physical Demand:

  • Prolonged periods of sitting and working at a computer.
  • May require ability to lift up to 50 lbs.

At Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

  • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  • 401(k) with Match: We match 3% of your contributions with immediate vesting.
  • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  • Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  • Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At , you'll do work that matters, supported by a company that delivers for its people.

Infrastructure Operations Manager

Arlington, TX
Full time

Published on 07/05/2025

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