Infrastructure engineer (Retail) in EC1

Job Description

Company: Global Retail Company\n\n(Join as one of the start-up members in the UK)\n\nPosition: Infrastructure Specialist (Retail Technology)\n\nLocation: London (Hybrid)\n\nSalary: 50,000 – 55,000 GBP\n\nJob responsibilities:\n\nRetail & Store Technology\n\nDeliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN).\n\nEnsure stable operations of store technology through monitoring, maintenance, and incident response.\n\nSupport store teams with troubleshooting across devices, connectivity, POS systems, and peripherals.\n\nWarehouse Technology & 3PL Coordination\n\nLead IT coordination for warehouse operations supported by 3PL partners.\n\nEnsure technical readiness for inbound/outbound operations, including:\n\nWarehouse device onboarding (scanners, RF guns, label printers)\n\nNetwork access, WiFi readiness, and VLAN configuration\n\nVPN / SD‑WAN connectivity between us and 3PL environments\n\nFirewall rules, routing updates, and IP whitelisting\n\nSupport integration‑adjacent activities such as label printing flows, device connectivity and operational tooling.\n\nAct as the primary IT point of contact during warehouse onboarding, transitions, and operational changes.\n\nEnsure warehouse technology aligns with our information security and compliance requirements.\n\nOffice & Corporate IT\n\nManage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony).\n\nOversee onboarding/offboarding, account lifecycle, and access provisioning.\n\nMaintain device compliance via Intune/MDM and ensure security baseline adherence.\n\nInformation Security & Compliance\n\nImplement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection.\n\nSupport penetration testing activities, remediation, and alignment with HQ security standards.\n\nEnsure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices.\n\nInfrastructure Management\n\nManage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, services).\n\nCoordinate closely with global teams to align network architecture, cloud services, and enterprise device standards.\n\nSupport SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies.\n\nImprove infrastructure resiliency, automation, monitoring, and telemetry.\n\nPerformance Monitoring & Reporting\n\nMonitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments.\n\nProduce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness.\n\nCommunicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership.\n\nDocumentation & Training\n\nMaintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures.\n\nTrain retail, warehouse and office teams on IT processes, device usage and security best practices.\n\nBuild knowledge‑base articles, SOPs and IT runbooks.\n\nService Delivery & Vendor Management\n\nManage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners.\n\nOversee incident, problem and change workflows through ticketing tools such as ServiceNow.\n\nMaintain a complete and accurate IT asset inventory across all EMEA sites.\n\nExperience\n\n10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses.\n\nHands‑on experience with store environments (POS, payments, scanners, WiFi, local networking).\n\nExperience coordinating IT activities with external 3PL warehouse operators.\n\nExposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity).\n\nStrong vendor management experience.\n\nTechnical Skills\n\nCore Skills (Must‑Have)\n\nStrong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN.\n\nExpert knowledge of MDM/Intune, endpoint management, lifecycle (Entra ID/Azure AD).\n\nAdvanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals.\n\nExperience coordinating with warehouse/3PL partners on:\n\nDevice onboarding\n\nNetwork readiness\n\nAccess provisioning\n\nIP whitelisting and firewall rule changes\n\nStrong troubleshooting across network, hardware, and device layers.\n\nEssential Skills\n\nAbility to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments.\n\nFamiliarity with SAP technical touchpoints (printing, network prerequisites, POS feeds).\n\nUnderstanding of enterprise security practices (patching, EDR, MFA, vulnerability management).\n\nExperience with M365, Windows, MacOS and cloud‑managed enterprise systems.\n\nStrong documentation and process ownership skills.\n\nNice‑to‑Have Skills\n\nExperience with logistics or warehouse automation technologies (RFID, handheld terminals).\n\nKnowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba).\n\nFamiliarity with SIEM/EDR tools and penetration testing workflows.\n\nBasic scripting (PowerShell, Bash) for automation.\n\nUnderstanding of API connectivity and network prerequisites for integration flows.\n\nWe regret to inform applicants that only shortlisted candidates will be notified.\n\nThank you for understanding