Infrastructure Engineer in Charlotte

Job Description

Job Role : Infrastructure Technology Engineer

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Location : Charlotte, NC (3 days Onsite per week)

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Overview

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The ideal candidate will combine strong infrastructure and automation skills with practical experience supporting electronic communications in a regulated environment. This role requires hands-on experience with Microsoft Azure, Terraform, PowerShell and/or Python, Windows, messaging technologies such as Microsoft Exchange and Microsoft Teams, and SMTP fundamentals.

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Key Responsibilities

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• Engineer, implement, configure, and support solutions used for electronic communications capture, archiving, and supervision in a regulated environment.

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• Support integration of messaging and collaboration platforms with enterprise communications archiving solutions.

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• Work with Microsoft Exchange and Microsoft Teams and other electronic communication technologies to support compliant capture and archiving.

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• Troubleshoot message delivery, routing, journaling/capture, connectivity, and integration issues across messaging and archival platforms.

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• Apply strong knowledge of SMTP fundamentals, including mail flow, routing, relays, headers, and troubleshooting.

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• Design, deploy, and maintain infrastructure and services within Microsoft Azure.

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• Develop and maintain Infrastructure as Code using Terraform to improve consistency, repeatability, and automation.

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• Develop PowerShell and/or Python scripts for automation, monitoring, deployment, validation, troubleshooting, and operational support.

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• Support Windows-based infrastructure and applications, including troubleshooting at the operating system and application layers.

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• Partner with Compliance and technology stakeholders to translate regulatory and business requirements into scalable technical solutions.

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• Participate in production support, incident troubleshooting, root-cause analysis, upgrades, migrations, and remediation activities.

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• Develop technical documentation, operational procedures, architecture documentation, and support materials.

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• Identify opportunities to improve automation, resiliency, monitoring, operational efficiency, and controls across the communications compliance environment.

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Required Qualifications

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• Strong IT engineering experience, preferably within a regulated financial services or similarly regulated environment.

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• Experience supporting Compliance and Regulatory electronic communications archiving and/or supervision technologies.

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• Hands-on experience with an enterprise communications archiving platform such as Smarsh, Proofpoint, or a comparable solution.

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• Strong hands-on experience with Microsoft Azure.

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• Experience building and maintaining infrastructure using Terraform.

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• Strong scripting and automation skills using PowerShell and/or Python.

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• Strong experience administering and troubleshooting Microsoft Windows environments.

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• Experience with enterprise messaging and collaboration technologies, including by not limited to Microsoft Exchange On-premise, Exchange Online and Microsoft Teams, Bloomberg email, IM, and Symphony.

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• Strong understanding of SMTP, mail flow, message routing, and related messaging concepts.

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• Strong troubleshooting skills across applications, infrastructure, networking, messaging, and cloud services.

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• Ability to work across engineering, infrastructure, messaging, cybersecurity, operations, and Compliance teams.

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• Strong written and verbal communication skills with the ability to document complex technical environments clearly.

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