Information Technology Program Manager in Miami

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Job Description

A highly organized, analytical, and execution-driven Program Manager with experience in technology transformation, operational process optimization, cross-functional delivery, and stakeholder management. The ideal candidate thrives in fast-paced environments, works seamlessly across IT, product, operations, and executive leadership, and can take ambiguous initiatives from concept, requirements, delivery, adoption.

Responsibilities

· Experience running complex programs with multiple workstreams

· Ability to prioritize work, remove blockers, manage risks, and track KPIs

· Skilled in Agile methodologies, sprint planning, backlog grooming, and cross-team coordination

· Drive programs from concept → requirements → delivery

· Develop process flows, SOPs, and user documentation

· Partner with engineering and product on requirements and testing

· Lead change management, training, and rollout activities

· Communicate status transparently to executive stakeholders

· Support AI, workflow automation, and system modernization initiatives

· Strong understanding of process mapping, root-cause analysis, and designing scalable workflows

· Ability to translate business needs into structured technical requirements

· Experience supporting change management and training documentation

Requirements

· 3–10 years in program/project management, product ops, or systems delivery

· Experience in operations-heavy or tech-enabled environments

· Proven ability to take ownership and deliver high-impact initiatives with minimal oversight

· Strong skills in requirements gathering, documentation, and delivery management

· Ability to partner with technical and non-technical teams

· Excellent communication and stakeholder management

· Located in Miami-Dade or surrounding area

· Experience with enterprise systems (e.g., Salesforce, SoftPro, Apptio, Jira, Monday)

· Experience with MVC architecture

· Experience working with applications built in .NET, C#, Java, SQL (queries, schema understanding, integration considerations)

• (Note: candidate does not need to be a developer, but must understand these technologies well enough to manage technical discussion, timelines, dependencies, and delivery.)

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