Information Technology Manager

Job DescriptionJob DescriptionDescription:

Working closely with Director of Information Technology and key stakeholders, the Information Technology Manager is responsible for planning, coordination, implementation, control and completion of software and hardware projects, aligned with the strategy, commitments, and goals of the organization. The Information Technology Manager is also responsible for managing the provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, including all network, telecommunication, and end user systems, to ensure all systems and related procedures adhere to organizational values and enable staff to meet business needs and requirements of the organization.

ESSENTIAL JOB FUNCTIONS:

· Works with the Director of IT in planning, scheduling, and implementing major initiatives. Manages projects by defining scope, goals, deliverables, tasks, and required resources; allocating project resources; creating schedule and project timelines; tracking deliverables and monitoring and reporting on project progress; evaluating and assessing results of project

· Maintains organization’s effectiveness and efficiency by researching, recommending and delivering strategies, policies, and procedures for implementing and enhancing information technologies

· Manages on-going cybersecurity initiatives including vulnerability scanning and remediation

· Conducts system audits of implemented technologies for compliance and effectiveness, making recommendations for improvement

· Secures systems by developing system access, monitoring, control, and evaluation structures, establishing and testing disaster recovery policies and back-up procedures and maintaining information security policies, procedures, and documentation

· Creates, maintains, and documents standard operating procedures and guides for the IT department and organizational staff including, though not limited to, installation, configuration, usage procedures, and best practices

· Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating problems to vendors when applicable

· Verifies the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

· Maintains and tests Disaster Recovery/Business Continuity systems

· Manages maintenance of data center environmental and monitoring equipment

· Manages and mentors technical staff

· Prepares all users by organizing and/or conducting training and educational awareness programs in relevant IT areas such as cybersecurity threats, IT policies and procedures, compliance, and software and hardware in use. Develops and provides reference materials and support documentation

· Provides Tier III/other support per request from various constituencies. Investigates and troubleshoots issues

· Manages administration of data and telecommunications operations for the Carpenters Training Center

· Interfaces with contractors performing data and power work at the Benefit Funds, District Council and Carpenters Training Center

offices.

Requirements:

REQUIREMENTS/EDUCATION:

· Bachelor’s degree in Computer Science or equivalent combination of education, experience, and certifications

· Ten (10) plus years hands on IT experience including computer networks, network administration and network installation

· At least (5) years of IT management experience

· Cybersecurity experience a plus

· Excellent oral and written communication, organizational, technical, and analytical skills

· Ability to work on multiple projects simultaneously

· Excellent time management skills

OTHER SKILLS & ABILITIES:

· Strategic Planning - researches and recommends innovative, and, where possible, automated approaches for system administration tasks, identifying approaches that leverage current resources and provide economies of scale

· Teamwork/Communication - interacts with employees, departments, and others cooperatively and professionally; solves and resolves issues constructively; contributes to improvement of employee morale

· Compliance – exhibits professional and ethical behavior by observing conflicts of interest, confidentiality, compliance, and other policies; sets example for employees, encouraging compliance by adhering to policies and regulations

· Productivity and Accountability – demonstrates the ability to set goals, assign priorities, anticipate problems, delegate tasks, and achieve results; accepts responsibility for outcomes and encourages employees to be accountable for their actions

· Educator/Trainer - manages and develops staff; ensures staff skills are consistent with job responsibilities; conducts performance reviews and addresses employee relations issues in timely fashion and with sensitivity; sets appropriate goals for employees to develop their skills and improve their usefulness to the organization

· VMware, Windows Server, Active Directory, Cisco Security. Cisco Networking

· Windows Desktop Operating Systems, Microsoft Office Suite, and Office 365

This is NOT a remote position. This position is required to be in the office 5 days a week.

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable laws.