Import Export Coordinator in Hamilton

Job DescriptionJob Description

About Us:
We are a fast-paced import/export logistics company specializing in Container Freight Station (CFS) operations. Our team is committed to delivering efficient, reliable, and customer-focused service across global supply chains.

Position Overview:
We are seeking a detail-oriented and proactive Customer Service Representative (CSR) to support our import/export and CFS operations. This role serves as a key point of contact for customers, carriers, and internal teams, ensuring smooth coordination of shipments and exceptional service delivery.

Key Responsibilities:

• Manage customer inquiries related to import/export shipments and CFS activities
• Coordinate with carriers, truckers, warehouses, and customs brokers
• Track shipments and provide timely updates to customers
• Process documentation (BOLs, arrival notices, delivery orders, etc.)
• Ensure compliance with import/export regulations and company procedures
• Resolve issues, delays, or discrepancies efficiently
• Maintain accurate records in internal systems
• Support warehouse and operations teams with scheduling and communication

Required Qualifications:

• Previous experience in logistics, freight forwarding, or CFS operations
• Strong understanding of import/export processes is a plus
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and logistics software systems
• Strong organizational and problem-solving skills

Key Qualities We’re Looking For:

• Attention to Detail: Able to manage documentation and avoid costly errors
• Strong Communication: Clear, professional interaction with customers and partners
• Problem-Solver Mindset: Quick thinking when handling delays or issues
• Time Management: Ability to prioritize and meet deadlines
• Team Player: Works well with operations, warehouse, and external partners
• Accountability: Takes ownership of tasks and follows through
• Adaptability: Comfortable in a dynamic, fast-moving environment
• Customer-Focused: Committed to delivering excellent service

Why Join Us:

• Competitive pay
• Growth opportunities within logistics and supply chain operations
• Supportive, team-oriented work environment

How to Apply:
Please submit your resume to sandra@vogtwarehouse.com with the subject line: CSR – Import/Export Application.