Hybrid Customer Service Production Associate
Job DescriptionJob Description
Job Title: Hybrid Customer Service/Production Associate
Company: Lo-Chlor LLC
Address: 5755 Powerline Road, Fort Lauderdale, FL 33309.
Reports To: Operations Manager
FLSA Status: Non-Exempt
Hours: Full-Time On-site (Monday – Friday)
Position Summary
We are looking for a reliable, organized, and customer-focused team player to support our operations in a unique hybrid role. While the primary focus of this position is office-based – customer service, sales support, and general office assignments, it also includes assisting with light physical tasks in our production/warehouse area when daily administrative duties are complete. This is a great opportunity for someone who enjoys variety in their workday, combining office responsibilities with warehouse tasks in a team-oriented, collaborative environment.
Key Responsibilities
Customer Service & Office Support
- Greet customers in a professional and friendly manner (in-person and via phone).
- Process sales orders and invoices and resolve customer issues.
- Provide timely and courteous support to customers and key accounts.
- Serve as the liaison between customers and internal teams for special projects and custom orders.
- Support the outside sales team by handling inquiries, generating quotes, and processing orders.
- Maintain organized digital and physical records, including sales tickets, quotes, and back orders.
Data Entry & Reporting
- Accurately input orders, pricing, and customer data into Microsoft Dynamics 365.
- Maintain accurate records of updated records of special orders and back orders.
- Use digital catalogs and price files to ensure correct order processing.
- Run customer reports.
Administrative Organization & Product Knowledge
- Keep adequate stock of necessary office supplies.
- File and maintain documents in accordance with company procedures.
- Keep current industry logs and digital brochures up to date.
- Understand company processes, procedures, and workflow, such as receiving, purchasing, order entry, shipping, accounting and dispatch to efficiently perform duties.
Warehouse & Production Support
- Assist with light physical tasks in the production/warehouse area once office responsibilities are complete.
- Tasks may include light assembly, packaging, labeling, inventory checks, or organizing materials.
- Maintain a safe and clean work environment in the warehouse.
- Learn and follow basic warehouse procedures (training provided).
- Occasional lifting or movement of items up to 25 pounds.
Other Requirements
- A positive, flexible, and enthusiastic attitude.
- Attention to detail and organizational skills.
- Strong communication and problem-solving abilities.
- Customer Service experience.
- Ability to adapt between office work and light warehouse duties.
- Ability to regularly lift or move 25 pounds.
- Comfort working with computers; familiarity with Microsoft Dynamics 365 .
- Bilingual skills are a plus (not required).
- Basic math skills (add, subtract, multiply, divide).
- Willingness to learn and support various departments as needed.
Work Environment
This position involves a blend of office and light warehouse tasks. It is well suited for individuals who enjoy varied responsibilities and working collaboratively with different teams.
Compensation & Benefits
- Participation in the Team Horner Employee Stock Ownership Plan
- Tuition reimbursement
- Ongoing industry training
- Yearly performance and long service awards and events
- Paid time off: Holiday, Vacation and Personal
- Health, dental and vision insurance offered
- Short/Long term insurance offered
- 401K and Roth offered
- Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
- Positive and friendly work environment
- Merchandise discounts
…. and so much more!
Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all.
We are a Drug-free Workplace.
#INDSJ #INDHP