HVAC Technician

Job DescriptionJob DescriptionJob Title: HVAC Technician Location: Greenville, MI Pay: $24/hr Shift:1st shift 8am-5pm Job SummaryWe are seeking a Technical Support Specialist to provide continuous phone and email assistance for technical and warranty service-related issues. You will work closely with end-users, dealers, distributors, and service centers to deliver effective troubleshooting solutions and ensure customer satisfaction. This role requires strong problem-solving skills, technical knowledge, and the ability to navigate company databases while providing prompt, professional support.
Essential Duties

• Provide diagnostic support and resolution for field service issues
  
• Capture service call information and manage related tasks
  
• Communicate company warranty and repair policies clearly and accurately
  
• Respond to inquiries from customers and assist with service-related website requests
  
• Provide technical service support to manufacturing, purchasing, and engineering teams
  
• Collaborate daily with the Technical Support Leader to resolve issues efficiently
  
• Navigate company databases and service systems to access and share technical information
  
• Process order entry for parts or services as needed
  
• Assist customers in locating service agents and distributors online
  
• Occasionally perform appliance repairs in homes, labs, or dealer stores
  
• Perform other duties as assigned
  

Qualifications

• HVAC degree with an emphasis on refrigeration
  
• Field service experience is highly desirable, especially with gas, electric, or wood-burning appliances (ranges, refrigerators, dishwashers, etc.)
  
• Experience working with a database management system and customer service environment
  
• Strong diagnostic and troubleshooting skills
  
• Excellent phone etiquette and ability to manage inquiries via email professionally
  
• Clear and effective verbal and written communication skills
  
• Proficiency in Microsoft Office Suite (Word, Excel) and Outlook
  
• Ability to work assigned shifts and pass a pre-employment drug screening
  
  
• Must be mechanically inclined
  

Skills

• Experience troubleshooting appliance repair issues
  
• Technical aptitude to assist service companies with problem resolution
  
• Strong attention to detail when capturing and documenting service information
  
• Dedication to continuous improvement in both customer service and company performance
  

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