HVAC Service Technician

Job DescriptionJob Description

We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and testing tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Keep proper stock and inventory of parts

Requirements

• Participate on rotating on call schedule for weekends
• Proven field service experience
• Ability to troubleshoot, test, repair and service HVAC equipment
• English literacy
• Minimum of 6 months experience
• High School Diploma
• Valid Drivers License and good driving record

Top Pay, great health benefits, 401k employer matching, Vacation