HVAC Service Manager - Sarasota in Sarasota

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Job DescriptionJob DescriptionPosition Summary

PRAXIS S-10 is seeking a qualified Service Manager to lead, mentor, and develop service teams while ensuring operational excellence. This role combines hands-on management with strategic mentoring making sure technicians deliver world-class service, grow their skills, and contribute to profitable, efficient business operations. The Service Manager will oversee daily service operations, foster a culture of accountability and care, and ensure members achieve success across customer satisfaction, revenue growth, and team development.

'Responsibilities

• Lead, coach, and mentor service technicians to achieve peak performance.
  
  
• Oversee daily service operations, scheduling, and dispatch to maximize efficiency.
  
  
• Monitor labor costs, inventory use, and service profitability.
  
  
• Ensure compliance with licensing, permits, codes, and OSHA safety standards.
  
  
• Conduct training programs to improve technical expertise, sales performance, and communication skills.
  
  
• Perform ride-alongs, job evaluations, and service ticket reviews to ensure procedural excellence.
  
  
• Resolve customer issues promptly, maintaining the highest level of satisfaction.
  
  
• Drive key performance metrics, including revenue growth, service conversion rates, and repeat business.
  
  
• Conduct weekly team meetings and set clear expectations.
  
  
• Support recruiting, onboarding, and development of service staff.
  
  
• Collaborate with other leaders to align service operations with overall company strategy.
  
  
• Participate in company-sponsored training classes and ongoing professional development.
  
  
• Perform other duties as assigned.
  
  

Position Requirements

• High School Diploma or GED required; Associate or technical degree .
  
  
• EPA certification required where applicable; NATE certification .
  
  
• Minimum three years of verifiable managerial or supervisory experience in residential HVAC service.
  
  
• Strong understanding of HVAC systems and industry service requirements.
  
  
• Proven track record of meeting or exceeding performance objectives.
  
  
• Excellent leadership, coaching, and interpersonal skills.
  
  
• Strong organizational skills with attention to detail and follow-through.
  
  
• Computer proficiency with Microsoft Office and dispatch/service software.
  
  
• Valid drivers license and insurable by company carrier.
  
  

Physical Requirements

• Ability to lift up to 50 pounds occasionally; maneuver heavier items with assistance.
  
  
• Comfort working in extreme weather conditions and tight spaces such as attics and crawlspaces.
  
  
• Ability to climb ladders and work at heights.
  
  
• Willingness to work outside normal schedule if required.
  
  
• Ability to remain calm under pressure, including customer confrontations.
  
  

Position-Specific Standards

• Maintain a courteous and professional demeanor with customers and associates.
  
  
• Uphold the highest standards of performance, safety, and ethics.
  
  
• Maintain confidentiality of all private, sensitive, and proprietary business matters.
  
  
• Represent PRAXIS S-10 with professionalism, discipline, and passion for member success.
  
  

**EEOC Compliance Employer**

**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**

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