HVAC Service Manager in Roswell
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Job DescriptionJob DescriptionSalary: $30-$40/hr
We are looking for an experienced, motivated individual to join our team as the HVAC Service Manager. The position includes competitive pay, benefits, and a close knit, family friendly work environment. Come join the Fulkerson team!
Basic Function: The function of the service manager at a basic level is to efficiently and profitably operate the service department
Essential Duties:
Achieve monthly/quarterly sales, KPIs, and profitability goals as specified in the annual budget
Review all warranty invoicing. Initiate warranty process. Provide all necessary info and coordinate with warehouse manager to process warranties
Perform ride-a-longs with technicians
Respond to customer inquiries/complaints in a timely manner
Hire, manage, discipline, and terminate technicians
Lead & coach. Provide knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives
Technical support for residential/commercial service and install
Coach techs on how to resolve customer issues in a satisfactory manner
Own your department. You are responsible for your numbers. Make suggestions on how to improve efficiency and profitability in your department. Be a problem solver
Job Requirements:
5-10 years experience in a service department in a related industry (highly prefer HVAC), with a proven track record of added responsibility
2-5 years experience as a service technician
EPA/NATE/Journeymans certifications
Proven ability to lead
Ability to represent Fulkerson Plumbing & AC in a professional manner with customers, vendors, staff, and the general public
Work well under pressure
Understand service department financial statements
Ability to create and adhere to a budget
Ability to handle difficult customer/tech issues
Adaptability the ability to adapt to changes in the work environment and manage competing demands. Able to deal with frequent change, delays, or unexpected events
Effective communicator works well with different personality types
Working Conditions: This position works in both the office and the field. Must occasionally travel to meet customers or assist technicians. Will be exposed to seasonal elements when in the field. The office environment is controlled and maintained in a safe manner
Physical Demands: Ability to lift/carry up to 50 pounds. Ability to climb ladders, crawl under homes, and work in confined spaces
Mental Requirements: Self motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effectively
Internal Relationships: Communicates and interacts with employees on all levels in the office. Sets an example for employees in the company
External Relationships: The title will have a high level of contact with customers and vendors, and will be required to maintain professional communication and appearance at all times during work hours
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.