HVAC Dispatcher/CCR Manager

Job DescriptionJob DescriptionJoin Our Team as a Hungry, Humble & Smart Customer Care Representative/Dispatcher!

Are you driven to deliver exceptional customer experiences and constantly seeking opportunities to learn and grow? Do you thrive in a fast-paced environment where your contributions directly impact the success of the team? If so, we're looking for a Hungry, Humble, and Smart Customer Care Representative/Dispatcher to join our team! .The Opportunity:As our Customer Care Representative/Dispatcher, you'll be the heart and soul of our customer interactions. You'll be the first point of contact, responsible for ensuring every client feels valued and understood. This isn't just about answering phones; it's about creating lasting impressions and building relationships. You'll need to be hungry to learn our systems and processes, humble enough to ask for help and listen to feedback, and smart enough to efficiently manage your time and prioritize tasks.What You'll Do (The Hungry Part):

• Master our company's services and offerings, becoming a go-to resource for our customers.
• Proactively identify and resolve customer issues, going above and beyond to ensure their satisfaction.
• Learn and implement best practices for scheduling and dispatching technicians, optimizing efficiency and minimizing downtime.
• Continuously seek opportunities to improve processes and contribute to a more efficient and effective team.

What You'll Need (The Humble Part):

• A genuine desire to help others and a passion for providing outstanding customer service.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• A positive attitude and a willingness to learn and grow, even when faced with challenges.
• The ability to accept feedback gracefully and use it to improve your performance.

What You'll Bring (The Smart Part):

• High school diploma/GED required; Associate degree .
• Proficiency in computer systems and software, including Microsoft Office Suite.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• The ability to think critically and solve problems effectively.
• A willingness to work a flexible schedule, including some evenings and weekends.

Why You'll Love Working Here:

• Competitive salary and benefits package.
• Opportunity for growth and advancement within the company.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our customers.

Ready to join our Hungry, Humble, and Smart team?
If you're a driven and passionate individual who thrives in a fast-paced environment, we encourage you to apply today! Please submit your resume and a cover letter highlighting your relevant skills and experience. We can't wait to hear from you!