HVAC Customer Service Representative / Dispatcher in Cumming

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Job DescriptionJob Description

Job Description

GREAT LOCAL HVAC Company looking for a career-oriented individual searching for a full-time HVAC Customer Service Representative with the following qualifications: Able to multitask, accurate data input, and excellent phone interaction skills.

Duties / Responsibilities

• Routes technicians to calls
• Support technicians
• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on the BEST products or services.

• Acquires information and enters service calls for new and existing customers.
• Answer customer questions and complaints; and if the issue is beyond the representative's knowledge forward it to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to solve customers' issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, requests, and or comments.
• Performs other related duties as assigned.
• Able to place phone calls to schedule, solicit, and or renew Customer Service Agreements.

• Required Skills / Abilities

• Excellent communication skills, including active listening.
• Ability to work individually as well as with a TEAM.
• Service-oriented and able to resolve customer issues.
• Proficient computer skills with the ability to learn new software.
• Microsoft Office and Outlook
• Service Titan Software

Education and Experience

• High school diploma or equivalent
• Knowledge of HVAC terminology is a plus
• Customer service experience is required.

Physical Requirements

• Handle sitting at a desk for extended periods.

Hours: Monday - Friday 7:00 am - 4:00 pm, Some Saturdays

Medical, Dental, Vision - (partially paid by ALH), Short-term, and Long-term , life insurance, and supplemental insurance are offered.

Job Type: Full-time

Pay: Up to $50,000 annually depending on experience

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.