Human Resources Operations Manager

Job Description

We have an exciting opportunity for an HR Operations Manager to join a leading law firm to manage the day-to-day work of the team dealing with general queries from employees, focusing on the employee experience to deliver an efficient and responsive service.

Key Responsibilities:

• Equip the team to handle queries and provide employees with the right guidance and HR data to make informed decisions, while also acting as a point of escalation for complex matters.
• Coordinate monthly payroll activities, ensuring all changes are accurately captured in the HR system, checked, and correctly filed.
• Collaborate with Finance and the outsourced payroll provider to ensure seamless data transfer and resolution of any discrepancies.
• Work with the HR Systems team to maximise the use of the HR system and explore new technologies to improve efficiencies.
• Maintain all key documentation including email and letter templates and HR web pages remain accurate and up to date.
• Analyse queries and team workloads to identify trends and implement measures to maintain service levels.
• Manage the new joiner and rolling programme of background checks to ensure compliance with legislative and regulatory requirements.
• Oversee the onboarding and induction process.
• Manage relationships with key HR vendors such as providers of background screening checks, maternity coaching, and neurodiversity support services.
• Support key annual processes such as salary review and benchmarking.
• Foster the continuous development of the team by identifying skills gaps and learning opportunities.

Skills and Experience:

• Experience in a HR operations role—ideally within a legal environment or wider professional services.
• Knowledge of employment law, payroll, benefits, recruitment, and compliance.
• Proficiency in using HR systems and reporting tools.
• Experience in continuous improvement and team development.
• Self-starter with a proactive approach.

Equal Opportunities

As a responsible business, it is important that we represent the of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.