HR Operations Manager - HR Systems (Senior Data Manager)

Job Description

This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

JOB DETAILS

JOB BAND: D
CONTRACT TYPE: 14 month Fixed-term Contract, Full-time / Attachment, Full-time
DEPARTMENT: HR Systems - People Services
LOCATION: Birmingham (The Mailbox) - Hybrid
PROPOSED SALARY RANGE: Up to £55,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

We are seeking an experienced and proactive leader to manage the HR Systems Support team within the People Services function of HR.

This team plays a pivotal role in delivering essential technical support to users across the BBC's HR systems. Key responsibilities include administration of the organisation's hierarchy, providing expert system guidance, and offering technical support on HR-related projects.

As the team lead, you will be responsible for driving operational excellence, ensuring service level agreements (SLAs) and quality standards are consistently met, and overseeing effective case management. You'll also foster team growth, performance, and development in a fast-paced and evolving environment.

WHY JOIN THE TEAM

You'll guide a high-performing team, drive service excellence, and make a lasting impact on how we support our people through tech and data. This role is ideal for someone with a strong grasp of HR systems and processes, combined with the people management skills to lead a high-performing team with clarity and confidence.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Lead and manage the HR Systems Support Team, ensuring the team have the tools required to excel in their work life both personally and professionally, and maintain job satisfaction.
• Ensure adherence to operational SLA's and quality measures, supporting the team to achieve them through case work, identifying trends and blockers that may affect adherence and managing resource levels and expectations accordingly.
• Proactively collaborate with business users and key stakeholders to ensure the support received by the HR Systems Support team meets business need and manage the relationships as appropriate
• Encourage collaboration and idea sharing within the HR Systems Support team, and between other key stakeholders within People Services and wider HR
• Strategically develop the team to keep abreast of the latest trends and technological advances, ensuring the team stays relevant, flexible and 'fresh' in the organisation and continue to revisit structure/usefulness in light of new changes.
• Lead the team to be proactive to trends, systems changes and changes to case volumes.
  Where appropriate, lead on projects that come up and affect the workings of the team and ensure appropriate and timely involvement in these projects by keeping a channel of communication open with key stakeholders

YOUR SKILLS AND EXPERIENCE

ESSENTIAL

• Experience: Operational team management, ensuring adherence to SLAs and quality measures whilst maintaining work-life balance and personal growth of the team
• Technical skills: Proficiency in HR systems such as SAP HR, and experience in data management tools such as Winshuttle and SAP Query Manager
• Problem Solving: Analytical thinker with strong problem-solving skills, capable of explaining technical items to a non-technical audience.
• Stakeholder Management: Skilled in working collaboratively and influencing key stakeholders.
• Continuous Improvement: Commitment to continuous improvement, regularly reviewing and optimising HR system processes for efficiency and effectiveness.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

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