HR Coordinator/Shared Services Administrator (HYBRID): 25-00168

Job DescriptionJob Description

HYBRID - HR Services Administrator

Location; Newport Beach, CA (Hybrid)

JOB DESCRIPTION

• Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs).
• Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting.
• Ensure all employee interactions are handled with professionalism, efficiency, and a focus on creating a positive experience.
• Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution.
• Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service.
• Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience.
• Partner with HR Services peers and leadership to share insights, identify trends, and contribute to content development for HR Centers of Excellence (COEs).

Additional HR Support:

• Serve as the initial point of contact for HR-related inquiries received via voicemail (Benefits, AskHR, and Employment Verification), digital mail, and physical mail.
• Complete assigned Workday inbox tasks such as Create Position, Legal Name Change Approvals, Memorial Contributions, and other routine actions.
• Contribute to the creation and maintenance of employee-facing content and Help Articles, using case trends to promote self-service and improve the employee experience.
• Establish strong working relationships with HRIS, HR Business Partners, Benefits, Payroll, Compensation, and other HR teams through timely and accurate task execution.
• Use established reports to audit data entries and business processes in Workday, identifying and correcting discrepancies to maintain data integrity.
• Handle sensitive employee information in accordance with data privacy and confidentiality standards.
• Participate in projects aimed at leveraging technology to enhance team efficiency and the overall employee experience.
• Uphold standards for process consistency, data integrity, privacy, and regulatory compliance in all activities.
• Assist with audit preparation and reporting tasks to ensure data accuracy and compliance with internal controls and regulatory requirements.
• Support compliance activities such as I-9 reverifications and labor law poster distribution.
• Respond to employment verification requests from vendors, employees, and unemployment agencies in a timely and accurate manner.
• Support onboarding activities including New Hire , service date submissions, and benefit enrollment communications.
• Assist with invoicing and purchase orders as needed.

QUALIFICATIONS

• Demonstrated ability to communicate with empathy, resolve issues effectively, and deliver a positive experience.
• Strong partnership skills with a proactive approach to resolving inquiries and supporting cross-functional teams.
• Excellent attention to detail with a focus on data accuracy, compliance and process integrity.
• Proficient in both written and verbal communication, with the ability to convey information clearly and professionally.
• Ability to exercise discretion, maintain confidentiality, and handle sensitive information professionally.
• Strong organizational skills and ability to multi-task, meet deadlines, and prioritize workload.
• Skilled in interpreting data, identifying trends, and translating insights into actionable recommendations.
• Resourceful and analytical, with a focus on delivering thoughtful, employee-centered solutions.
• Naturally inquisitive with a strong sense of ownership and a desire to continuously learn and improve.
• Proactive and driven, with a strong commitment to quality and achieving outcomes in a fast-paced environment.
• Ability to use data to identify opportunities for process enhancements and automation.
• Equally effective working independently or collaboratively, with a dedication to team success.
• 2-4 years’ experience in Human Resources, shared services, or customer support role.
• Bachelor’s degree in Human Resources, Business, or a related field — or equivalent combination of education and relevant experience.
• Proficient in Microsoft Office Suite with strong technical skills and willingness to learn new applications.
• Experience with HRIS platforms, preferably Workday.
• Familiarity with case management systems such as Workday Help, ServiceNow, or similar platforms is .
• Solid understanding of general HR processes, employment regulations, and compliance requirements.

Company DescriptionPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.Company DescriptionPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.