HR Administrator - VERY Hybrid

Our client is looking for a Customer Service Advisor - VERY hybrid



Client Details



A leading HR Consultancy business



Description



Answer incoming calls from clients in accordance with prevailing RLAS SLA's and KPI's, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team



Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing RLAS SLA's and KPI's, carrying out preliminary assessments including onboarding new clients, verification checks, jurisdiction checks and determining the nature of the emails received in order to direct them efficiently and in a timely manner to the appropriate advisor/specialist/team

Use internal processes and systems effectively to set up new RLAS client matters and navigate ongoing /existing RLAS client matters.



Carry out duties in a professional and respectful manner, complying with relevant professional standards and any requirement set by relevant regulating bodies that falls under.



Maintain and develop the skills and attributes necessary to continuously provide a proper standard of service/high quality support internal and externally.



Ensure work standards are maintained in line with RLAS expected quality assurance standards in addition to internal policies, procedures and systems.



Where relevant identify and signpost clients to digital tools as an additional benefit to the telephone/email support provided under RLAS.



Profile



Experience of working in a busy, fast paced call centre/contact centre environment.



Experience of working in a front facing customer care service environment



Able to work to competing/multiple demands and deadlines



Attention to detail necessary as well as accurate information gathering from clients over the phone



Computer literacy



Knowledge of Microsoft Office applications



Job Offer



A competitive salary and superb benefits