Housing Operations Manager

Job Description

Operations Manager – Rented Housing\n\n * Location: Home based, with regular travel across North and West Yorkshire\n\n * Salary: £63,989 per annum\n\n * Contract: 37.5 hours per week, full-time, permanent\n\n * Interview Date: Assessment and Interview Day – 14th August 2025 at our Bradford Head Office.\n\nAt Anchor, we’re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we’re proud to support thousands of across the country.\n\nWe’re looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across North and West Yorkshire—someone who can balance performance with purpose, and who’s ready to make a real difference every day.\n\nAbout the Role\n\nReporting to the Regional Head of Housing Services, you’ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you’ll drive high performance across all key business areas: experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.\n\nKey Responsibilities:\n\n * Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements\n\n * Building and developing a high-performing, engaged team—motivating them through change and supporting continuous improvement\n\n * Acting as a local lead for engagement and wellbeing, and handling more complex or sensitive issues when they arise\n\n * Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, satisfaction, and budget control\n\n * Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met\n\n * Helping to deliver our strategic plan for rented housing at the local level\n\n * Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer\n\nAbout You\n\nYou’re an experienced operations leader with a track record of delivering results in a or customer-facing setting.

You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.\n\nEssential Skills and Experience:\n\n * Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.\n\n * Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.\n\n * Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.\n\n * Financial acumen and experience managing significant budgets.\n\n * Skilled in handling complex and stakeholder issues with diplomacy and accountability.\n\n * Excellent communication, problem-solving, and decision-making abilities.\n\n * Experience working with external stakeholders including local authorities and service commissioners.\n\n * Educated to degree level or equivalent, or QBE with substantial relevant experience.\n\n * A full UK driving licence and ability to travel across your district are essential.\n\nPlease note, the advert may close sooner than the listed deadline if we receive sufficient applications