Home Care Operations Manager

Job DescriptionJob DescriptionBenefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary

Embrace Your Role as a Leader at FirstLight Home Care: Where Compassion Meets Professionalism!
Are you a highly organized and detail-driven professional seeking a meaningful career with a company dedicated to making a positive impact on people's lives? Look no further! At FirstLight Home Care, we view our team as an extended family committed to hiring individuals we would entrust with the care of our loved ones. Currently, we are actively seeking a dynamic Operator to join our esteemed team.

At FirstLight Home Care, we go beyond providing care; we make it a mission to bring about meaningful change in the lives of those we serve. Our team members are not just employees; they are the heartbeat of our company. They turn their roles into a calling, ensuring our clients experience the warmth, independence, and comfort of home.

Job Summary
The Operations Manager is responsible for the overall operations and services of the agency to:

• Ensure quality and safe delivery of home care services;
• Coordinate services that reflect the FirstLight philosophy and standards of care;
• Plan, develop, implement, and evaluate the agencys services, programs, and activities,
• Directly and indirectly, supervise office and field staff,
• Improve office efficiency,
• Help achieve the offices mission and goals of providing outstanding customer service and building strong community relationships

Responsibilities

• Organizes and directs the Agencys ongoing functions, including developing and communicating cooperative goals and results to personnel; selecting, supervising and supporting the employee team; and upholding franchise and office policies
• Serves as the Governing Body, Professional Advisory Committee (as applicable), and staff.
• Employs qualified personnel and ensures adequate staff education and evaluations.
• Ensures the accuracy of public information materials and activities.
• Implements an effective budgeting and accounting system; assures accuracy for billing procedures.
• Consistently follows Agency policies and procedures to set an example for employees, as well as maintains communication with employees to ensure the understanding of policies and procedures.
• Assists employees to support policies and achieve necessary changes.
• Represent the FirstLight Home Care office(s) by participating in the community and build a positive brand image
• Documents employee problems in personnel files.
• Disciplines employees as necessary.
• Directs the Agency's ongoing functions.
• Monitors budget hours as appropriate.
• Monitors equipment abuse and takes steps to keep it to a minimum.
• Evaluates the effectiveness and efficiency of the Agency, using statistical data to determine the quality and quantity of services.
• Maintains compliance with applicable federal, state, and local rules and regulations.
• Supervises all business affairs.
• Develops, implements, and evaluates financial policies, procedures and records.
• Develops, implements, and evaluates budget plans and cost control policies and procedures.
• Ensures all Agency documentation
• All other duties as assigned.

Qualifications

• Previous management experience
• Possess and maintain a valid drivers license and maintain valid auto insurance
• Ability to read and understand short instructions, correspondence, and memos
• Ability to effectively communicate through written and verbal
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical
• procedures, or governmental regulations.
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.