Help Desk Tier I - USAF Cyberspace Infrastructure Planning System (CIPS)

Job DescriptionJob Description

Help Desk Tier I – USAF Cyberspace Infrastructure Planning System (CIPS)

Location: Tinker Air Force Base, OK (On-Site)

Schedule: 1:00 pm - 9:00 pm Monday - Friday

(Company will sponsor candidate for Secret clearance so US Citizenship is required)

About Us: Join our team and unlock your potential in Information Technology, as a entry-level Help Desk Technician. We are committed to fostering a positive and collaborative work environment where yur ideas and contributions are valued.

Job Description: We are looking for enthusiastic and motivated individuals to join our team in an entry-level IT position. This role offers a great opportunity to advance your career working closely with software development, cybersecurity, and other IT professionals.

Qualifications:

· Superior customer service skills a must.

· Strong desire to provide the highest quality of service to the customer required.

· Superb verbal communication skills; comfortable working on the telephone and responding to calls.

· Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

· This is an entry level position with a small high-quality team. Primary role is Help Desk Technician, but future training opportunities can include experience in; Software Testing/Requirements Development, Software Engineering (Programing in C# .NET Web Application Dev), AWS Cloud Skills (DevSecOps), Robotic Process Automation (RPA), or Computer Cyber Security Roles.

:

· B.S. Computer Science or equivalent education and experience desired but not required.

· 1+ years of previous Help Desk experience.

· 1+ years of previous Customer Service experience or Call Center environment.

· 1+ years of experience in the IT field

· 1+ years of user software testing experience

· Experience with IT and Help Desk technologies, to include Microsoft Azure DevOps, other ticketing systems, VPNs, remote and VMware tools, Office 365 Suite Windows 10, Microsoft Teams, and knowledge of laptop technologies strongly .

Responsibilities:

· Answer calls coming into the Tier 1 Help Desk by the third ring.

· Create a customer workorder in USAF CIPS, the call tracking software for every call answered.

· Ability to assist clients with software support via telephone.

· Coordinate with team to ensure rapid response times and follow-up with customers.

· Ensure that all VIP calls are responded to immediately.

· Develop professional working relationship with customer to better understand support needs.

· Provide technical support to end users on a variety of CIPS issues.

· Identify, research and resolve software technical problems.

· Provide end user testing of new software releases/builds entering software defects into Microsoft Azure DevOps Server

· Respond to telephone calls, emails, Microsoft Teams chat and walk-in personnel requests for technical support.

· Document, track and monitor the problem to ensure a timely resolution.

· Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.

· Advise management of potential risks that may have impact on customer base and software baseline environment.

Working at Inalab Consulting, Inc.

Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:

• Minimum of three (3) weeks annual paid time off.
• A comprehensive, company-paid medical, dental, and vision plan and life insurance.
• 401K plan with vesting for company added contributions.

Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, , , , , , , , protected Veteran status, , or any other characteristic protected by law.