Help Desk Technician - hybrid

Job DescriptionJob Description

Our client, a regional law firm, is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom, maintaining equipment inventory, and documenting all activity in the firm's ticketing system.

Key Responsibilities:

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly ).
• Support video conferencing technologies (Teams, Zoom).
• Maintain and track equipment inventory.
• Document support activities and resolutions in the ticketing system.
• Travel periodically to other firm offices and for office buildouts/expansions.
• Provide occasional shift coverage or extended hours as needed.

Qualifications:

• Excellent written and verbal communication skills with strong interpersonal ability.
• Aptitude for learning new tasks and adhering to established procedures.
• Strong documentation skills; ability to work both independently and in a team environment.
• Prior experience in a law firm or professional services environment .
• Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, .

This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative, fast-paced environment.