Hard Services Facilities Manager

Job Description

Role: M&E Engineering Manager / Hard Services Manager

Location: Croydon, site based

Salary: 40k-50k

We are seeking an experienced and motivated M&E Lead Engineer with a proven track record in supervising technical engineering teams. The role covers a commercial building with satellite sites, requiring expertise in HV/LV and mechanical building services. Reporting to the Head of Communications and Customer Experience, you will play a key role in delivering reactive, planned, and ad hoc maintenance tasks.

Main Responsibilities

• Supervise and coordinate a team in delivering daily, weekly, and monthly maintenance activities to meet contractual and compliance obligations.
• Schedule and complete planned preventative maintenance (PPM) on M&E systems, focusing on critical building systems to ensure zero disruption to operations.
• Monitor and maintain plant and equipment, ensuring a safe working environment and proactively identifying and resolving faults.
• Carry out ad-hoc and planned maintenance in line with Approved Codes of Practice, British/International Standards, regulations, and industry best practice (including SFG20).
• Ensure all compliance certification is up to date, valid, and properly documented.
• Liaise with suppliers and contractors for parts, repairs, and services in line with CAFM system requirements.
• Manage third-party subcontractors to ensure safe and compliant service delivery, including RAMS review and issuing of work permits.
• Interface with external stakeholders to ensure smooth service delivery.
• Ensure all reactive tasks are logged and resolved within agreed SLAs.
• Attend emergency breakdowns, carrying out fault diagnosis and repair to maintain business continuity, including occasional out-of-hours support.

Experience & Safety

• Promote a strong safety culture across the contract, ensuring RAMS and safe systems of work are followed.
• Maintain accurate training records for the team.
• Support operational and QSHE safety meetings, audits, and inspections to maintain compliance.
• Demonstrate at least 5 years of supervisory experience in Building Services or Facilities Management.
• Ensure safe and compliant operations in line with Health and Safety at Work Act (1974) and UK/EU regulations.
• Provide health and safety leadership in line with company Quality Management Systems and statutory requirements.

Essential Skills

• Experienced in daily interaction with operational management and engineers.
• Strong coordination and planning skills.
• Proven ability to supervise teams and liaise effectively across all management levels.
• 3–5 years’ experience in Building Services or Facilities Management.
• Competence in statutory compliance requirements.
• IT literacy, including Microsoft Office and CAFM systems.
• Knowledge of SFG20 maintenance standards.
• Effective verbal and written communication across all business levels and external stakeholders.
• Customer-focused, delivering results and meeting expectations.
• Self-motivated, resilient, and results-driven with a positive outlook.
• Calm under pressure and assertive when required.

Qualifications

• Excellent organisational and problem-solving skills.
• Strong interpersonal and influencing skills.
• Good knowledge of facilities management and building services.
• Technical reporting skills.
• IET Wiring Regulations (18th Edition, BS7671:2018)
• City & Guilds NVQ Level 3 in Electrical or Mechanical Engineering & Installation or Building Services (or equivalent).
• Relevant technical, professional, or management qualifications and experience.

Desirable

• Asbestos Responsible Person training.
• Experience with CAFM systems (e.g., Maximo).
• Previous Authorised Person responsibilities (Electrical, Working at Height, Confined Space, Asbestos).
• Asbestos Responsible Person training.
• Experience with CAFM systems (e.g., Maximo).
• BPSS clearance required; SC clearance desirable; DV clearance advantageous.
• Previous Authorised Person responsibilities (Electrical, Working at Height, Confined Space, Asbestos).
• High Voltage Authorised Person course.
• City & Guilds 2391 Test & Inspection.
• ACOP L8 Legionella Responsible Person.

BPSS clearance required is required for this role.