Guest Service Representative - The Great Texas Oil Change

Job DescriptionJob Description

Guest Service Representative - The Great Texas Oil Change

Now is the time to join our team! The Great Texas Oil Change is looking for a positive and professional Guest Service Representative, a friendly face that can assist customers by welcoming incoming customers when they arrive, as well as handle cashiering transactions after services are performed. The Guest Service Representative plays a key role in ensuring customer satisfaction as the dealership's first-line customer relations.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Greet each customer in a prompt, courteous manner 100% of the time

Roles and Responsibilities:

• Greet each customer in a prompt, courteous manner 100% of the time

• Cashier transactions for maintenance guests at the dealership

• Answer all incoming telephone calls according to company policies and with exceptional telephone etiquette

• Ensure all invoice totals and receipts are accurate from the technician

• Monitor the cash flow of daily operational exchanges

• Provide the customer with the proper charges

• Collect the total retail charges from customers

• Provide the proper change and receipts to the customer

• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles

• Present self as positive, customer friendly, and approachable for problem solving

• Education and/or Experience

• High School Diploma or the equivalent

• Excellent oral and written communication skills

• Top-notch client relationship skills

Requirements

• High school diploma or GED

• Valid driver license and acceptable driving record

• Background and drug screening

• Ability to multitask