Global Logistics Helpdesk Coordinator I

Job Description

Job Opportunity: Global Logistics Coordinator – Clinical Trials (EMEA)

Hybrid | 6 months project maternity leave

Join a leading organization in the clinical trial supply chain sector

Are you detail-oriented, proactive, and passionate about logistics in a fast-paced, global environment? We’re partnering with a leading global provider of clinical trial support services to hire a Global Logistics Coordinator for their EMEA Logistics Helpdesk team.

This position plays a crucial role in ensuring on-time delivery and support for temperature-sensitive clinical trial materials and patient-specific shipments, while also contributing to sustainability initiatives through the reuse of high-performance packaging.

What You'll Do:

As part of the EMEA Global Logistics Helpdesk, you'll collaborate with teams across the US and APAC regions to:

• Provide proactive track & trace and escalation support for inbound/outbound shipments
• Support reverse logistics and returns management of clinical trial supplies
• Manage the Credo reuse programme: coordinate returns of reusable temperature-controlled packaging, arrange pickups, track usage, and maintain metrics
• Support Clinical Site to Patient (CstP) shipment processes
• Generate shipping documentation in compliance with GDP and GxP standards
• Handle incoming requests from clinical trial sites, clients, and internal teams via phone and email, ensuring timely resolution
• Maintain accurate data and client reporting with high attention to detail
• Participate in process improvement and team collaboration initiatives

What You Bring:

• Strong customer service skills and a proactive, problem-solving mindset
• Good command of Microsoft Office (Word, Excel, Outlook)
• High attention to detail and ability to work under pressure
• Clear and professional communication skills, both written and verbal
• Experience in remote or hybrid environments
• Prior exposure to logistics, clinical trials, or life sciences is a plus—but not essential; full training will be provided

Minimum Requirements:

• GCSE or equivalent education level
• Fluency in English (additional European are a plus)

Why Join?

• Work on global projects with real-world patient impact
• Be part of an innovative logistics and clinical supply chain team
• Gain experience in reverse logistics, patient-centric services, and sustainability
• Receive full training and continuous support for your development

Interested? Apply now to join an impactful team that plays a critical role in delivering therapies to patients around the world.

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