General Manager Parking Operations - Tampa, Orlando & Jacksonville

Job DescriptionJob DescriptionDescriptionThe General Manager ensures a safe and efficient parking operation, while delivering service that exceeds our customer/client’s expectations. They are responsible for all aspects of operating multiple locations in a specified geographical region including an account management team, revenue control, safety, and client relations. If you’re a responsible individual with a knack for enhancing operations and strengthening client rapport, we’ve got a role just for you! Perfect candidate must be bilingual- English and Spanish.
Key Responsibilities

• Prepare daily, weekly, and monthly operating reports as required. 
• Manage large workforces extended across multiple locations. 
• Build strong client and stakeholder relationships. 
• Enforce contractual obligations within the region/portfolio of sites. 
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make necessary adjustments to achieve budget goals. 
• Use respectful communication to assist clients, stakeholders, employees, and guests with their questions, problems, and concerns, and address escalated concerns. 
• Work in tandem with business development, managers, launch, and other team members to add business and expand our company's role in the region. 
• Supervise location management and/or frontline staff, including delegating tasks, coaching, monitoring performance, and ensuring compliance with all company standards. 
• Develop and maintain client relationships, providing proactive information on managing locations, past performance, new strategies, promotions, and competitive analysis. 
• Communicate professionally with guests, clients, and teammates. 
• Immediately respond to reports of accidents, incidents, or safety concerns. 
• Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and compliance with standards; supervise ongoing maintenance projects to ensure quality and timely completion. 
• Recruit, select, and train new managers and/or frontline employees; develop an onboarding plan for new employees to ensure success. 
• Act as the main point of contact for clients or Property Managers; attend location meetings as appropriate and respond to client requests to maintain a good working relationship. 
• Market the company’s services to potential clients and customers. 
• Assist in the preparation of marketing proposals to bid on new business. 
• Represent and promote the company in the community, with local civic and professional groups, and seek to develop a professional and responsible corporate image. 
• Other duties as assigned and modified by the supervisor. 

Skills, Knowledge and Expertise

• Proven record of accomplishment in meeting or exceeding established sales targets. 
• Strong decision-making skills with the ability to analyze situations or issues, determine options, and select the most effective solutions in a timely and efficient manner. 
• Superior organizational and time management skills with the ability to balance multiple projects in a fast-paced environment and flexibility to accommodate unexpected situations. 
• Strong communication and business writing skills, both written and verbal. 
• Exceptional customer service skills. 
• Ability to develop effective working relationships with internal and external parties. 
• Excellent interpersonal skills for a large client base, yet a smaller personalized work environment. 
• Bachelor’s degree or equivalent combination of education and experience. 
• Excellent written and oral communication skills. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
• 3-5 years of experience in real estate management and/or the parking industry, . 
• Previous Leadership experience. 
• Experience in account management  
• Valid Driver License 

BenefitsJoin our team and enjoy an outstanding benefits package, including:

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Insurance: Company paid basic life and Short-Term to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs fo
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones